Company : ABC Fitness Solutions
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description
INTRODUCTION:
The Commerce and Payments Team sits within the Product organization and is a key component of ABC’s success. The team is responsible for driving new partner implementations and programs and ensuring the efficiency and reliability of new and existing partners. We sit at the intersection of product and financial partners, serving as the connection that ensures close and smooth collaboration between these parties, both of which are crucial to ABC’s continued rapid growth. We wear a lot of hats. On any given day, you can find us, for example, driving alignment, coordination, and execution between cross-functional teams and partners on critical operational activities; identifying and investigating insights and trends from our data to inform decisions for streamlining the day-to-day management of our business; negotiating deals and contracts with payment partners and networks, and building new tools and processes to scale our team’s impact.
WHAT YOU’LL DO:
We are looking for a Director, Global Payment Partnerships to join our team, and manage partnerships as well as drive strategic initiatives. You’ll interact with partners directly and mutually drive efforts to expand into new markets, build products, improve operations, drive strategic initiatives procedures, and use metrics to track performance. The role will require close coordination with product and engineering teams, as well as cross-functional stakeholders including Legal, Finance, Risk, etc., and with external partners’ senior executives.
- Build and own the global partner strategy and relationships with strategic ABC partners (payment processors, networks, banks, and technology partners such as Stripe, Worldpay, and Visa)
- Work cross-functionally with a number of ABC teams – including Engineering, Product, Sales, Finance, Operations, Treasury, Legal and others – to negotiate contracts and pricing, build integrations, products, support deals, and drive process enhancements
- Define SLAs and performance standards for our partners and drive efforts to implement and track commitments
- Manage monthly and quarterly business reviews with partners
- Identify capabilities and needs for ABC’s top markets and identify the partners to provide the necessary payment processing coverage to support our market expansion, new programs and solutions (including defining payment methods, technical and operational requirements) to address them
- Develop and manage end-to-end project plans for new implementations, working closely with other stakeholders and partners to ensure on-time delivery
- Negotiate pricing and contractual agreements and continue to analyze processing fees and charges to optimize costs to ensure ABC remains competitive
- Identify, scope, and drive process improvements across your area(s) of ownership
- Assist with incident resolution when needed, working closely with Engineering, Operations, Customer Success teams to drive partner communications and escalations
WHAT YOU’LL NEED:
- 15+ years of payments partnerships/program management and/or business operations experience
- 5+ years of managerial people leadership experience
- Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
- An understanding of product strategy and key requirements for scaling products and operations through partnerships, with a “customer first” mentality
- The ability to prioritize and remain focused under pressure, and comfortable with ambiguity
- Excellent interpersonal and communication skills (verbal and written)
- Experience managing large, complex external relationships
- Strong analytical skills with excellent problem-solving abilities
- Experience in a high growth technology company, payment processing and/or software-as-a-service industries
- Experience executing industry-wide partnership strategies to build
innovative product experiences and go to market models
- Strong negotiation skills with experience independently leading
negotiations
WHAT’S IN IT FOR YOU:
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Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
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Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
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Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
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Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
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Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
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Discounts – access to discounts with our partners, such as Dell, Microsoft & many more.
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Medical/Dental/Vision coverage
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EAP – we get you help when you need it. Period.
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Calm App +4 – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
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And more! – so many benefits we couldn’t even fit them all here!
Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $105,000-- $149,000 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $120,000-- $140,000 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com
ABOUT ABC:
ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).
#LI-REMOTE
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
What We Do
With four decades of experience behind us, we’ve brought together a suite of best-in-class platforms and a diverse, global, united team. We are now the only fit tech company on the planet that provides software for any fitness business, of any size, anywhere in the world.
Founded in 1981, ABC helps nearly 16,000 clubs and facilities globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies.
Why Work With Us
Our employees are our most valuable asset!
That’s why at ABC Fitness we are committed to a comprehensive & ever-evolving employee benefits program that helps our employees stay healthy, feel secure, and maintain a work/life balance.
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