Director, Global Commissions

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Join a high-impact team driving global performance and innovation!

We’re looking for a dynamic and strategic leader to take the reins of our Global Commission Administration team. As Director, you’ll lead the charge in transforming how we manage and deliver incentive compensation across the globe—ensuring accuracy, transparency, and motivation for our world-class salesforce. This is your opportunity to shape the future of commission operations, mentor a talented team, and collaborate with cross-functional leaders to drive automation, efficiency, and excellence.

What You’ll Do:

Lead with vision: Oversee global commission operations, ensuring timely and accurate payouts that align with strategic goals.

Be the expert: Serve as the go-to authority on commission plans, system capabilities, and best practices.

Inspire and manage: Guide a high-performing team across the U.S. and Manila, fostering growth and accountability.

Drive transformation: Spearhead automation and process improvements that scale with our global business.

Collaborate cross-functionally: Partner with Sales, HR, Payroll, Finance, and Operations to align on goals and resolve challenges.

Own the details: Manage exception payments, conduct audits, and deliver insights through data analysis.

Educate and empower: Lead training sessions and ensure clear communication of plan details to stakeholders.

Innovate for the future: Support new plan year rollouts, system enhancements, and user acceptance testing.

What You Bring:

• Bachelor’s degree or equivalent experience.

• 10+ years of experience in commission compensation or accounting, with deep knowledge of ICM/SPM tools (SAP Commissions preferred).

• Proven leadership and mentoring skills.

• Strong communication and collaboration abilities across all levels of the organization.

• Advanced Excel skills and analytical thinking.

• Detail-oriented with a passion for process improvement.

• Experience with Salesforce.com is a plus.

• Experience with Workday Financials and HRIS is a plus.

Why You’ll Love It Here:

Impact: Your work directly influences global sales performance and employee motivation.

Innovation: Be part of a team that embraces automation and continuous improvement.

Flexibility: Work remotely from anywhere in the U.S.

Growth: Lead a global team and shape the future of commission strategy.

#LI-Remote

#LI-AR1

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.