About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.
At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
Position Summary
The Director, Global Commissions is responsible for leading the strategy, governance, administration, and continuous improvement of global sales commission programs. This role owns the end-to-end commissions lifecycle, including plan implementation in CaptivateIQ, calculation validation, payout operations, dispute resolution, controls, analytics, and payroll-ready output across regions.
As a strategic and execution-focused leader, you will partner closely with Sales Strategy, Sales Operations, Finance, Payroll, HR, and Business Systems to translate compensation plans into scalable system logic, strengthen data integrity across Salesforce and downstream systems, and build an auditable, high-performing commissions operation that scales with the business.
Key Responsibilities
- Lead the end-to-end administration of global commission programs, including monthly, quarterly, and annual payout cycles.
- Own CaptivateIQ configuration, plan implementation, calculation logic, statement design, and ongoing system optimization.
- Partner with Sales Strategy and Sales Operations to operationalize compensation plans, quotas, hierarchies, credits, and exception policies.
- Oversee data integrity and reconciliation across Salesforce, CaptivateIQ, payroll, finance, and reporting systems.
- Ensure timely, accurate, and compliant commission payouts, including approvals, adjustments, and payroll file submission.
- Design and maintain controls, audit trails, documentation, and governance processes to support internal and external review.
- Lead commission inquiries and dispute resolution processes, driving transparency, service levels, and continuous improvement.
- Build reporting and analytics on payouts, attainment, commission expense, trends, and operational performance.
- Lead and develop the global commissions team while driving automation, process improvement, and scalable operating practices.
Required Qualifications
- Bachelor's degree in Finance, Business, Accounting, Information Systems, or a related field, or equivalent practical experience.
- 8+ years of experience in sales compensation, commissions, finance operations, revenue operations, or related roles, including leadership experience.
- Deep hands-on experience with CaptivateIQ, including plan setup, calculations, workflows, statements, and payout processes.
- Strong knowledge of Salesforce data structures, sales crediting, hierarchy management, and commission-related data governance.
- Experience partnering cross-functionally with Finance, Payroll, HR, Sales Strategy, Sales Operations, and Business Systems in a global environment.
- Strong analytical, problem-solving, and reconciliation skills with the ability to manage large data sets and complex commission logic.
- Experience improving commission controls, audit readiness, documentation, and process automation.
- Excellent communication and stakeholder management skills, with the ability to drive alignment and execution across teams.
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Skills Required
- Bachelor's degree in Finance, Business, Accounting, Information Systems, or related field, or equivalent practical experience.
- 8+ years of experience in sales compensation, commissions, finance operations, revenue operations, or related roles, including leadership experience.
- Deep hands-on experience with CaptivateIQ, including plan setup, calculations, workflows, statements, and payout processes.
- Strong knowledge of Salesforce data structures, sales crediting, hierarchy management, and commission-related data governance.
- Experience partnering cross-functionally with Finance, Payroll, HR, Sales Strategy, Sales Operations, and Business Systems in a global environment.
- Strong analytical, problem-solving, and reconciliation skills with the ability to manage large data sets and complex commission logic.
- Experience improving commission controls, audit readiness, documentation, and process automation.
- Excellent communication and stakeholder management skills, with the ability to drive alignment and execution across teams.
Kaseya Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kaseya and has not been reviewed or approved by Kaseya.
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Leave & Time Off Breadth — PTO is commonly described around 20–21 days per year plus standard holidays. Some indicate they can fully disconnect while on leave.
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Equity Value & Accessibility — Equity or option grants are available to many roles, offering potential upside beyond base pay. This exposure is presented as a meaningful component of total compensation for some roles.
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Affordable Benefits — The high‑deductible medical plan is described as having low or employer‑covered employee‑only premiums in some cases. This can reduce out‑of‑pocket costs for those who select the HDHP.
Kaseya Insights
What We Do
Kaseya is a premier provider of unified IT management and security software for managed service providers (MSPs) and small to medium-sized businesses (SMBS). Through its customer-centric approach, Kaseya delivers best-in-breed technologies that allow organizations to efficiently manage, secure and backup IT. Kaseya offers a broad array of IT management solutions, including well-known names: Kaseya, IT Glue, RapidFire Tools, Spanning Cloud Apps, ID Agent, Graphus, RocketCyber, TruMethods and Unitrends. These solutions empower businesses to command all of IT centrally, easily manage remote and distributed environments, simplify backup and disaster recovery, safeguard against cybersecurity attacks, effectively manage compliance and network assets, streamline IT documentation and automate across IT management functions. Headquartered in Miami, Florida, Kaseya is privately held with a presence in over 20 countries.
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