Director, Global Business Capability & Process Lead — AI-First Product & Process Governance — Services

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in AI, business architecture, and process governance to Citi's Services organization.

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

Team/Role Overview

As Citi accelerates its AI-First transformation, we are seeking a leader for a high-impact function at the intersection of the AI-First Product Development Lifecycle (PDLC), Process Excellence, and Business Architecture. This is not a traditional process management role, but a strategic leadership position responsible for bridging the emerging world of AI-augmented product delivery with the rigor of enterprise governance, capability modelling, and operational transformation on a global scale. This leader will define the frameworks and standards that ensure AI-enabled capabilities are developed responsibly, aligned to business strategy, and embedded into a culture of continuous improvement. You will work at the most senior levels of the organization—influencing investment decisions, rationalizing capability duplication, and ensuring that Citi's product and process landscape is audit-ready, future-proof, and intelligently designed.

What you'll do

• Own and Evolve the AI-First Product Development Lifecycle: Maintain a consolidated, AI-augmented view of capabilities across lines of business, driving rationalization and ensuring the PDLC framework reflects the latest AI-First standards.

• Oversee End-to-End Process Documentation & Mapping: Lead the documentation of Services processes within Citi's enterprise process mapping framework, leveraging AI-powered tools to accelerate documentation and surface insights.

• Conduct AI-Enhanced LEAN Assessments: Design and execute structured LEAN-based assessments of key operational processes, translating findings into actionable improvement roadmaps.

• Define Process Governance Models & Performance Standards: Establish ownership frameworks, performance measurement standards (KPIs/OKRs), and governance models that build a culture of continuous improvement.

• Collaborate Across Technology, Risk, Compliance & Investment Teams: Act as the connective tissue between key functions to ensure that AI-enabled processes, capabilities, and architecture decisions are aligned, controlled, and audit-ready.

• Engage Senior Stakeholders Across Businesses & Regions: Build and maintain trusted relationships with senior internal and external stakeholders to drive strategic alignment and lead organizational model reviews.

• Build & Develop a High-Performing Team: Lead, mentor, and develop a team of business architects and process specialists, fostering a culture of innovation and AI-First thinking.

What we'll need from you

• Financial Services Leadership: Extensive experience in financial services with demonstrated leadership across complex, cross-functional, and global environments.

• AI-First Mindset: A genuine understanding of how AI and machine learning are reshaping product development, with hands-on experience in AI governance or intelligent automation.

• Enterprise Architecture Fluency: Experience with capability modelling, business architecture frameworks, and process documentation tools.

• Executive Communication & Influence: Clear, concise, and compelling communicator with a proven ability to engage and influence C-suite and Managing Director-level stakeholders.

• Team Leadership & Development: A proven track record of building, managing, and developing high-performing teams across diverse skill sets and geographies.

• Operational Resilience: Ability to operate effectively in high-pressure, time-sensitive environments while maintaining quality and strategic focus.

• Educational Foundation: Bachelor's degree or equivalent professional experience is required; a Master's degree is preferred.

• Preferred Expertise: A background in regulatory compliance, audit support, model risk management, or LEAN methodologies is highly advantageous.

What we can offer you

This is a leadership role that offers you the opportunity to shape the future of Citi's Services organization, building an AI-First foundation that will drive our business for years to come. Every day will bring new challenges and opportunities to develop your skills at the intersection of finance, technology, and artificial intelligence.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

At Citi, we invest in our people as much as we invest in our business. Joining this team means taking on a role with genuine strategic influence — where your decisions shape how one of the world's leading financial institutions organizes, operates, and grows. You will work alongside senior leaders across global businesses and functions, with the autonomy to lead meaningful change at scale.

• A senior leadership role with direct ownership of the Business Architecture function and real influence over enterprise-wide capability and process decisions.
• Hybrid working model — 3 days in the office and 2 days working remotely — giving you flexibility without sacrificing collaboration.
• Exposure to Citi's global network, with opportunities to partner across regions, business lines, and senior leadership teams.
• Access to learning and development programs designed to support continued growth at the senior leadership level.
• A competitive compensation and benefits package, including financial wellbeing support and long-term career value.
• Wellbeing and family support resources to help you maintain balance across all areas of your life.

Apply today to take ownership of a function that sits at the heart of how Citi shapes its operational future — and make your mark on one of the world's most influential financial institutions.

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