Director, Global Accounts

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

Director, Global Accounts

This is a full-time role ideally based in one of the following markets: New York City, San Francisco, or Chicago, within a commutable distance from a CHG location. 

The Director, Global Accounts will be responsible for developing and leading the execution of a holistic Global Account Management strategy for key global accounts. This highly strategic and visible role is crucial for maximizing revenue yield through deep client engagement and expanding existing partnerships across all CHG brands and products.

The Director, Global Accounts reports to the Vice President of Enterprise Strategy and collaborates with regional commercial leaders and teams globally.

What you’ll do:

• Cultivate and maintain lasting, senior-level relationships with global enterprise accounts to drive net incremental revenue and sustained partnerships.
• Establish, implement, and execute a holistic Global Account based Sales Strategy, including building comprehensive Account Plans to map organizational structure and identify key leadership across all portfolio opportunities (Meetings and Workplace).
• Lead the negotiation and execution of complex contracts, including event agreements, preferred partnership, and master services agreements.
• Work collaboratively across the Global Sales Organization, with local and regional sales teams to develop and manage pipeline and convert opportunities as account and opportunity teams,
• Work cross-functionally with Strategic Partnerships, Revenue Management, Marketing, and Operations partners, globally, to ensure client satisfaction, sustained partnerships, and growth.
• Work with CHG Real Estate teams to identify new market opportunities based on global account data and client’s needs with respect to their growth and expansion strategies.
• This role will require considerable travel (domestically and internationally) to meet with clients, visit CHG venues, and participate in industry and trade events.

What we look for:

• 10+ years of progressive experience in Sales, with a minimum of 5+ years in a complex and/or multi-unit strategic account management environment.
• Experience in the hospitality or events industry with strong existing relationships with clients and channel partners.
• Proven account management ability and a strategic thinker with meticulous attention to detail; the ability to understand the overall business and strategy, and drive execution of strategy into tactical action.
• Proven track record in Sales and Negotiation including experience qualifying, negotiating, and executing preferred partnership or master services agreements.
• Demonstrated success as a proven closer and collaborative (enterprise) seller with a history of closing high-value deals.
• Ability to build and maintain lasting client relationships, with a proven ability to create strong and productive relationships at senior buyer levels within an organization.
• Exceptional written and verbal communication, presentation, and organizational skills.
• A growth mindset, flexibility and an ability to thrive in an extremely fast-paced, high-growth, dynamic on-site work environment.
• A passion for events, travel, and for being face-to-face with clients and partners; this role requires the ability to travel – sometimes internationally – up to 15 days per month
• Bachelor’s degree in Business, Marketing, or a related field preferred.

Leadership Capabilities:

• High degree of personal drive and able to pursue one’s own intuition and vision 
• Exceptional track record of leadership with a willingness to be a player more often than a coach 
• A demonstrated ability to influence and inspire colleagues irrespective of reporting lines
• Responsive to demands from multiple internal and external stakeholder groups; ability to prioritize objectives in alignment with company any area goals
• Competence and confidence in negotiating business terms in complex agreements and effective internal collaboration with Legal, Revenue Management, and Commercial leadership teams
• Must be challenging and diplomatic; works with integrity and drives mutual accountability and partnerships with clients

Compensation: 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Base Salary: $150,000-$180,000

This role is also eligible for Convene's sales commission program. 

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience, and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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