Director, General Manager

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

This position oversees and manages the day-to-day business, operation and technical environment and team supporting a client’s core lottery system solution. This position requires the individual to be effective at strategic planning, leadership, problem-solving, communication, data analysis, interpersonal skills, and execution.  This position maintains and understands their sites contractual compliance, is accountable for delivery of initiatives within their scope, and works with all internal teams to manage the customer relationship. They have responsibility for budgetary oversight within their jurisdiction.  This position is customer focused and coordinates efforts between the Lottery and SG to exceed their business goals.

Job Functions

• Lead the day-to-day operation and relationship for the core lottery platform ensuring systems, software, projects, and talent are delivering to business, contractual and organizational quality, and performance standards 

• Create, maintain and report against operational, business, and financial plans for the core lottery solution.

• Responsible for people leadership including talent development, management, and performance.

• Manage the health of the client relationship to ensure contract compliance and extension, revenue growth, fiscal management, client satisfaction and loyalty positioning Scientific Games for future RFP/Bids.

• Collaborate across internal departments and teams to cohesively support, manage, and deliver for the lottery jurisdiction.

• Design and execute plans to sell additional hardware, software, and solutions to the Lottery site; Contribute to the overall account plan expanding business opportunities beyond the lottery system business.

• Foster a culture of collaboration, continual improvement, and teamwork across the site to ensure the achievement of business goals and objectives.

• Accountable for end-to-end issue management and delivery against service level standards.

• Ownership of financial performance including budget development, forecasting and

• Utilize data and metrics to measure and optimize performance, improve efficiency, and drive quality standards.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.