Director, GenAI Program Management, Innovation Labs - New York (Hybrid)

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New York, NY, USA
In-Office
170K-300K Annually
Fintech • Financial Services
The Role

Job Description

Citi Innovation Labs is a global network of innovation centers focused on delivering cutting edge solutions to all of Citi’s lines of business. 

Our Mission is to create a competitive advantage for our clients, manifested as change in the way they operate, by providing innovative technological solutions with strong client engagement, from idea to production, and by leveraging the entrepreneurial spirit and technological excellence fostered in the Innovation Labs.

Our Labs Network is a global organization that spans across New York, London, Tel Aviv, Shanghai, and various other locations globally. We focus on delivering innovative products using cutting-edge technologies in highly complex architectures and with the highest delivery standards. The Innovation Labs team perform research and implementation in many advanced domains spanning across AI, Machine learning, NLP, Analytics, Blockchain/Distributed Ledger Technology and many more.

We're on the hunt for a highly skilled and experienced program lead to run the delivery of Generative AI solutions at the Citi Innovation Lab. The ideal candidate has excellent track record in high scale engineering programs, and in particular of AI based products. In this role, you'll be a key player in driving innovative projects throughout the bank using generative AI and Large Language Models.

Responsibilities:

  • Lead a program management team responsible for execution of various GenAI programs across several lines of business.
  • Manage executive stakeholder audience in technology by acting as a partner, trusted advisor and operating through influence.
  • Work with internal and external partners to deliver solutions with a commercial benefit for Citi.
  • Manage multiple concurrent initiatives and projects of varying sizes & complexity.
  • Engage with technical and business stakeholders to define and design overall execution plan for key use-cases across our TTS, Markets, Securities Services and Banking Business Lines
  • Work with external vendors and start-ups around joint initiatives and around exploration of new directions. Manage partner and vendor relationships where required.
  • Partner with Citi’s AI Centre of Excellence to ensure best practice is followed from the perspectives of good governance, risk management, standardization, and tooling.

Qualifications:

  • Academic degree in Computer Sciences or equivalent. MSc or MBA – preferred 
  • At least 12 years of experience in the software industry
  • At least 3 years of experience in driving complex programs related to AI.
  • Good technical background. Ability to quickly learn and understand new technologies, influence highly skilled engineering teams and overall have a personal impact on technological decisions.
  • Excellent communication skills
  • Leadership and organizational abilities
  • Excellent analytical and problem-solving skills
  • Strategic thinker
  • Experience in the financial industry – major advantage

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Aug 01, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Citi Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.

  • Healthcare Strength Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
  • Retirement Support Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
  • Wellbeing & Lifestyle Benefits Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.

Citi Insights

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The Company
HQ: Kwun Tong, Kowloon
223,850 Employees

What We Do

Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.

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