Director of Front Office

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

Baccarat Hotel New York, located in the heart of Midtown Manhattan, is a luxurious and iconic destination that sets the standard for opulence and elegance. Boasting world-class amenities, impeccable service, and a commitment to providing an unparalleled guest experience, Baccarat Hotel New York is synonymous with sophistication and style.

The Baccarat Hotel is seeking a passionate and experienced Director of Front Office. The ideal candidate will possess a strong Front Office background, exceptional leadership skills, and a dedication to maintaining the highest standards of food quality and presentation. Previous experience working in a union environment, local 6 is required. NYC food protection certificate is required. The Director of Front Office oversees the seamless daily operations of the Front Office departments. This role is pivotal in maintaining the highest standards of personalized guest experiences, ensuring that every interaction exceeds expectations and aligns with Forbes standards. The Director will lead, mentor, and inspire a team of guest-facing professionals to deliver luxury service with attention to detail, anticipating and addressing guest needs to uphold Baccarat’s reputation.

Salary Range: 110K-120K

Responsibilities:

- Lead, mentor, and develop the Front Office team, ensuring team members are equipped to meet the needs of our guests with professionalism and elegance.
- Foster a culture of continuous improvement, high engagement, and commitment to service excellence.
- Conduct regular training sessions focused on service standards, luxury hospitality practices, and Forbes Five-Star standards.
- Manage team schedules, monitor performance, and provide ongoing feedback to optimize guest service delivery.

Operational Oversight
- Manage all front office operations, including reservations, concierge, guest experience, and bell staff, to ensure a smooth flow of operations.
- Ensure adherence to Forbes Five-Star and Michelin standards, consistently maintaining the highest levels of service quality.
- Analyze daily and monthly financial reports, managing departmental budgets, expenses, and resource allocation effectively.
- Implement policies, processes, and systems that support operational efficiency and enhance service delivery.

Union Management  
- Actively manage union relationships, ensuring compliance with labor agreements, and fostering a positive working relationship with union members.

Requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in a luxury hotel environment, with a proven track record in front office and guest services leadership roles.
- Strong knowledge of Forbes Five-Star standards and best practices in luxury service.
- Demonstrated experience in unionized environments is highly preferred.
- Exceptional interpersonal and communication skills, with an ability to manage and inspire teams.
- Strong analytical and financial acumen, with experience managing departmental budgets.

- Fluency in multiple languages is a plus.

About us…

As a part of our team, you can look forward to activities and perks that drive your passion for luxury such as:

• Company Paid Medical Dental & Vision Benefits

• Discounted Parking

• Competitive salary

Baccarat Hotel New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join our team and contribute to creating an unforgettable dining experience at Baccarat Hotel New York. We look forward to welcoming you!

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.