Director, Fraud Risk Oversight, Consumer Lending (2nd Line of Defense)

Best Egg, now part of Barclays, is a market-leading, tech-enabled financial platform helping people build financial confidence through innovative lending solutions and financial health tools. As a Barclays company, we combine the agility and customer focus of a fintech with the global reach, stability, and purpose of a leading financial institution—working together to create a better financial future for our customers and communities.

At Best Egg, you’ll find a culture grounded in our core values—putting people first, creating clarity, delivering with excellence, and leading with heart—enhanced by Barclays’ commitment to integrity, inclusion, and long-term impact. Together, we empower our colleagues to challenge, innovate, and take ownership while making a meaningful difference in people’s financial lives.

With the strength of Barclays behind us, we offer expanded opportunities for growth, development, and career mobility across a global organization—while continuing to build the products and experiences that make Best Egg unique.

We’re looking for collaborative, curious problem-solvers who are excited to make an impact and grow with us.

We’re proud to be an equal opportunity employer committed to building a diverse and inclusive team.

Key Responsibilities:

Fraud Risk Oversight & Governance

• Provide independent 2LOD oversight of fraud risk management frameworks, including policies, standards, and controls
• Review and challenge 1LOD fraud strategies across originations, account management, and servicing
• Ensure alignment of fraud practices with enterprise risk appetite and governance standards
• Partner with credit risk on first payment default trends and data linking analysis

Fraud Strategy & Model Oversight

• Oversee and challenge fraud detection and prevention strategies, including:
• Application and identity fraud controls
• synthetic / stolen identity detection
• device, IP, and behavioral analytics
• payment fraud / ACH return monitoring
• loan servicing activity monitoring
• Assess effectiveness and usage of fraud models, rules engines, and decisioning tools

Fraud Operations & Controls

• Evaluate fraud operations, including case management, investigations, and recovery processes
• Review controls related to customer authentication, identity verification, and digital channels
• Assess vendor and third-party risk related to fraud tools, data providers, and service partners

Fraud Loss & Performance Monitoring

• Monitor fraud trends, loss rates, and emerging threats across the portfolio
• Evaluate fraud loss forecasting and alignment with business and risk expectations
• Identify and escalate emerging fraud risks, vulnerabilities, and control gaps

Regulatory & Compliance Oversight

• Ensure adherence to applicable fraud, consumer protection, and data security regulations
• Provide oversight of compliance with expectations related to UDAAP, FCRA (as applicable), and identity verification standards
• Support regulatory exams, internal audits, and issue remediation related to fraud risk

Risk Reporting & Escalation

• Develop and deliver fraud risk reporting, dashboards, and insights to various key stakeholders across the company
• Escalate material fraud risks, control weaknesses, and emerging threats in a timely manner
• Contribute to enterprise risk assessments and cross-risk coordination

Cross-Functional Collaboration & Innovation

• Partner with Product, Engineering, Risk, and Operations teams to ensure fraud controls are embedded in product design and customer journeys
• Provide oversight of new technologies, including AI/ML-based fraud detection and digital identity solutions
• Ensure appropriate governance over FinTech innovations and third-party integrations

Qualifications:

Required Experience

• 10+ years of experience in fraud risk management, fraud strategy, or fraud operations within financial services or FinTech
• Experience in 2LOD, risk oversight, audit, or control functions, or strong exposure to independent challenge frameworks
• Deep understanding of fraud typologies, detection strategies, and fraud lifecycle management
• Experience working with fraud models, rules engines, and analytics

Preferred Experience

• Experience in a consumer lending and/or digital banking environment
• Familiarity with identity verification, authentication technologies, and digital fraud prevention tools
• Exposure to vendor risk management and third-party fraud solutions

Regulatory Knowledge

• Working knowledge of relevant regulations and guidance, including:
• UDAAP
• FCRA (as applicable to fraud processes)
• Identity verification / KYC-related expectations
• Experience interacting with regulators, internal audit, or compliance teams preferred

Skills & Competencies:

• Strong risk and control mindset with ability to provide independent, credible challenge
• Analytical thinker with ability to interpret fraud trends and emerging threats
• Strong cross-functional collaboration skills
• Excellent communication and stakeholder management skills
• Ability to operate in a fast-paced, technology-driven environment
• Willingness to adapt to a fast-paced environment and adjust priorities accordingly