About Central Bank
Central Bank is committed to protecting our customers, supporting our communities, and helping individuals and businesses achieve financial success. As the organization continues to enhance its enterprise risk and fraud prevention capabilities, we are building a centralized Fraud Operations function dedicated to strengthening customer protection, reducing fraud losses, and supporting operational excellence across the Bank.
Position Summary
The Director of Fraud Operations is responsible for designing, implementing, and leading Central Bank's enterprise fraud operations function. This role will establish the Bank's centralized fraud operating model, including governance, staffing, fraud investigations, case management, analytics, reporting, and fraud prevention strategies. As the founding leader of this newly created function, the Director will build and develop a high-performing team while partnering closely with the Chief Risk Officer and business line leaders to identify, mitigate, and recover fraud losses, protect customers, and strengthen enterprise fraud risk management.
Essential Duties and Accountabilities
- Design, implement, and lead Central Bank's centralized fraud operating model.
- Establish fraud governance, operating procedures, staffing strategies, reporting frameworks, and performance standards.
- Lead the transition of fraud responsibilities from market-based teams into a centralized enterprise fraud function.
- Implement and optimize enterprise fraud case management capabilities, technology, and workflows.
- Direct fraud investigations, mitigation efforts, recovery activities, and case management operations.
- Develop fraud analytics, management reporting, performance metrics, and executive dashboards.
- Identify emerging fraud threats, trends, and vulnerabilities and develop proactive prevention and mitigation strategies.
- Oversee quality assurance, operational effectiveness, and continuous improvement initiatives across Fraud Operations.
- Build, lead, and develop a high-performing fraud operations team consisting of supervisors, investigators, and related fraud personnel.
- Partner with business line leaders, market leaders, designated market liaisons, and fraud advisory groups to strengthen fraud prevention and customer protection efforts.
- Provide executive leadership and strategic direction for enterprise fraud risk reduction initiatives.
- Comply with all applicable banking regulations, including Bank Secrecy Act requirements and information security standards.
- Perform other duties as assigned or as needed.
Supervisory Responsibilities
This position provides leadership and oversight for Central Bank's Fraud Operations function. The role is expected to oversee a team of approximately two supervisors/team leads and eight investigators, with responsibility for team development, performance management, and operational effectiveness.
Why Join Us?
This is a unique opportunity to build and lead a new enterprise Fraud Operations function from the ground up. The Director of Fraud Operations will play a critical role in shaping strategy, implementing technology and operational processes, developing a high-performing team, and strengthening fraud prevention and customer protection efforts across the organization.
*Note: This position can work from any location within the Central Bancompany footprint.
Preferred QualificationsQualifications, Education and Experience
- Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, Banking, or a related field required. Equivalent combinations of education and experience may be considered.
- Advanced degree preferred.
- Minimum of 8-10 years of progressive experience in fraud operations, fraud investigations, financial crimes, risk management, banking operations, or related disciplines.
- Minimum of 5 years of leadership experience managing teams, developing talent, and leading organizational change.
- Demonstrated experience building, implementing, or managing enterprise fraud programs or fraud operations functions.
- Experience implementing fraud technology solutions, case management platforms, analytics tools, and reporting capabilities.
- Strong understanding of fraud detection methodologies, fraud mitigation strategies, investigations, and customer protection practices.
- Proven ability to collaborate effectively with executive leadership and cross-functional stakeholders.
Preferred Qualifications
- Experience leading fraud operations within a financial institution or other regulated financial services environment preferred.
- Professional certifications such as Certified Fraud Examiner (CFE), Certified Anti-Money Laundering Specialist (CAMS), or similar credentials preferred.
- Experience establishing or transforming enterprise fraud operating models across multiple locations, business lines, or markets preferred.
- Experience implementing fraud case management platforms, workflow automation, and fraud analytics tools preferred.
Additional Requirements
- Regular and reliable attendance and punctuality.
- Ability to work effectively in a hybrid and collaborative environment.
- Strong commitment to customer protection, confidentiality, and ethical decision-making.
- Ability to travel periodically throughout the Bank's footprint for meetings, training, and operational support activities.
- Ability to perform the essential functions of this position with or without reasonable accommodation.
Skills Required
- Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, Banking, or a related field, or equivalent education and experience
- 8-10 years of progressive experience in fraud operations, fraud investigations, financial crimes, risk management, banking operations, or related disciplines
- 5 years of leadership experience managing teams, developing talent, and leading organizational change
- Experience building, implementing, or managing enterprise fraud programs or fraud operations functions
- Experience implementing fraud technology solutions, case management platforms, analytics tools, and reporting capabilities
- Strong understanding of fraud detection methodologies, fraud mitigation strategies, investigations, and customer protection practices
- Ability to collaborate effectively with executive leadership and cross-functional stakeholders
- Advanced degree
- Experience leading fraud operations within a financial institution or regulated financial services environment
- Certified Fraud Examiner, Certified Anti-Money Laundering Specialist, or similar professional certification
- Experience establishing or transforming enterprise fraud operating models across multiple locations, business lines, or markets
- Experience implementing fraud case management platforms, workflow automation, and fraud analytics tools
- Regular and reliable attendance and punctuality
- Ability to work effectively in a hybrid and collaborative environment
- Ability to travel periodically throughout the Bank's footprint
- Ability to perform essential job functions with or without reasonable accommodation
Central Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Central Bank and has not been reviewed or approved by Central Bank.
-
Retirement Support — A two-part 401(k) combines a 50% match on the first 6% contributed with an automatic 4% nonelective employer contribution, with auto-enrollment and auto-escalation. Employer funds vest on a graded schedule reaching 100% at five years.
-
Leave & Time Off Breadth — PTO for full-time staff starts at 18 days per year and increases with service up to 27 days, and the organization follows the Federal Reserve holiday schedule. Part-time employees accrue PTO on a pro‑rata basis.
-
Healthcare Strength — Medical, dental, vision, and prescription coverage are offered with eligibility typically beginning the first of the month after hire, alongside HSA and FSA options. Life, AD&D, and short- and long-term disability plus an EAP enhance health and protection.
Central Bank Insights
What We Do
Central Bank is a privately held $20 billion bank headquartered in Jefferson City, Missouri. Serving 13 markets in 8 states. Central Bank specializes in community banking, with a particular focus on delivering leading-edge technology through its network of more than 150 facilities operating in Missouri, Kansas, Illinois, Colorado, Iowa, Tennessee, North Carolina, Florida, and Oklahoma, as well as more than 22,000 ATMs nationwide. Member FDIC. "Strong Roots. Endless Possibilities." reflects our long-standing commitment to the communities we serve, as well as our commitment to delivering high-quality, leading-edge financial products and services that help our customers and communities grow and succeed. As our product and service offerings continue to expand, we assure you that our commitment to the community will only grow stronger. All of our lending decisions are made locally in the community you live. Equal Opportunity Employer–minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
