Director, Fraud & Decisioning Solutions - Regional Product Management

Posted 5 Days Ago
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Singapore, SGP
Hybrid
Expert/Leader
Blockchain • Fintech • Payments • Consulting • Cryptocurrency • Cybersecurity • Quantum Computing
We are a global technology company in the payments industry.
The Role
Leads Asia Pacific product strategy, commercialization, partnerships, and adoption for Mastercard fraud and decisioning solutions. Owns product performance, market prioritization, regulatory enablement, go-to-market execution, stakeholder engagement, and budget forecasting. Directs regional teams and collaborates with global product, technology, data science, sales, customer success, and business development functions to enhance solutions, develop use cases, influence industry standards, and drive growth across banks, merchants, e-commerce platforms, and ecosystem partners.
Summary Generated by Built In
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Fraud & Decisioning Solutions - Regional Product Management
Director, Fraud & Decisioning Solutions - Regional (AP) Product Management - Security Solutions Organization, Services
The Security Solutions organization leads product management and innovation across Mastercard solutions that address evolving risk, security, and trust needs.
Within Security Solutions, Fraud & Decisioning Solutions develops payment data-powered solutions to detect and prevent fraud, rules services, and fraud standards and analytics.
Job Description Summary
Director, Product Management Security Solutions Organization (SSO) - will be responsible for Mastercard's safety and security related product management efforts to protect the integrity of the electronic payment system as well as ensure payments are convenient yet secure. The products are primarily focused on authorization, fraud prevention, risk mitigation, fraud standards and analytics across all payment channels as well as all stakeholders, issuers, acquirers, merchants, processors and consumers.
Overview:
The Director, SSO Solutions will have ownership to drive product success across a portfolio of Fraud and Decision Products as part of the Regional Asia Pacific SSO team. He / She will lead the regional product team, and work closely with the markets product leads and Global SSO Product owners to determine market needs and roll out these products and solutions. The position will be responsible for the ongoing management and enhancements of these products, engage with internal and external stakeholders in their marketing and distribution successes across Asia Pacific.
This role develops and executes the Asia Pacific strategy for Mastercard's Fraud & Decisioning solutions, spanning implementation, commercialization, partnerships, and adoption across financial institutions, e-commerce platforms, digital players, and priority segments.
The role owns performance tracking, budget forecasting, external narratives, communications, and stakeholder engagement to scale Mastercard's offerings across Asia Pacific. It includes leading subject matter experts and mobilizing product, customer success, delivery, and business development teams to meet financial objectives and drive market impact.
The role collaborates closely with global, regional, product, technology, data science, franchise, sales, and customer-facing teams to align requirements, market feedback, solution development, and go-to-market execution.
The Role • Thought Leadership and Advocacy• Position Mastercard as a trusted advisor across Asia Pacific on fraud, risk and fraud analytics.• Represent Mastercard in regional forums, industry events, and dialogues to advance adoption of Fraud & Decisioning solutions.• Lead executive narratives, internal and external communications, industry engagement, partnerships, and senior leader engagements.• Owning Go-To-Market Strategy for Fraud & Decisioning Solutions• Develop And Execute The Asia Pacific Go-to-market Strategy, including
o Prioritize markets, customer segments, and deployment opportunities.
o Assess local regulatory, policy, data, technology, and operational requirements.
o Strengthen understanding of offerings, features, commercialization needs for Fraud & Decisioning solutions.
o Policy / Standards / Regulation Enablement: Advocate for policies, standards, and regulations that support solution deployment and adoption.
o Buying Centre Engagement: Identify and engage relevant buying centres, decision makers, and influencers across Asia Pacific to support go-to-market and deployment plans.
o New Opportunity Qualification: Guide qualification of new sales opportunities and educate internal and external stakeholders on how Fraud & Decisioning solutions work and can be deployed.
o New Use Case Development: Identify new customer use cases and partner with global product teams to develop propositions that resonate with Asia Pacific customers.
o Partnership Building
o Build coalitions that foster innovation, shared best practices, and scalable ecosystem responses to fraud and scams across markets.
o Maintain strong partnerships with Mastercard regional sales teams, divisional product teams, and other internal verticals
o Collaborate broadly with internal stakeholders to surface and scale success, including case studies, repeatable narratives, and responses to consultation papers relevant to fraud, rules and analytics.
o Demonstrate thought leadership, product and technology development expertise, and strong project management skills to integrate technology into new product and service solutions.
o Generate ideas, validate concepts, and shape product designs for new services and product enhancements.
All About You
Experienced leader with 15+ years of experience leading teams, setting direction, demonstrating humility and decisiveness, and building strong cross-functional and executive relationships.
Strong interpersonal and leadership skills, with the ability to build credibility, influence stakeholders, and empower high-performing teams through trust, autonomy, accountability, and innovation.
Ability to navigate technical complexity across payments, multi-rail, fraud and decisioning solutions, and shape solutions for emerging risks.
Proven ability to engage & influence senior stakeholders across banks, e-commerce, governments, and ecosystem partners to drive regional initiatives.
Cross-functional leadership experience managing multiple complex projects concurrently and delivering high-quality outcomes under tight timelines.
Knowledge and experience in payments, cybersecurity, identity, fraud, authentication products, and the broader payment ecosystem.
Ability to embrace complexity while articulating clear, simple, and actionable priorities.
Strong executive communication skills, cross-functional / multi stakeholder management skills, strategic thinking, problem solving & analytical skills
Excellent analytical and problem-solving skills with an ability to identify key issues, structure analysis and synthesize large amounts of data, and provide recommendations effectively
Strong interpersonal and leadership skills to influence and build credibility; team oriented, collaborative, diplomatic, and flexible
Personal presence and ability to clearly communicate compelling messages to senior management, business partners and customers
Advanced degree helpful
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills Required

  • 15+ years of experience leading teams and setting strategic direction
  • Experience navigating technical complexity across payments, multi-rail systems, fraud, and decisioning solutions
  • Experience engaging and influencing senior stakeholders across banks, e-commerce, governments, and ecosystem partners
  • Knowledge and experience in payments, cybersecurity, identity, fraud, authentication products, and the broader payment ecosystem
  • Cross-functional leadership experience managing multiple complex projects concurrently
  • Strong executive communication, stakeholder management, strategic thinking, problem-solving, and analytical skills
  • Ability to build credibility, influence stakeholders, and lead high-performing teams
  • Advanced degree

What the Team is Saying

Jenny
Mastercard

Mastercard Compensation & Benefits Highlights

  • Strong & Reliable Incentives — Bonuses and financial incentives are often viewed as robust and dependable, with annual bonus structures cited as a major perk. Feedback suggests high bonus targets tied to organizational levels enhance overall pay satisfaction.
  • Retirement Support — 401(k) matching and broader retirement contributions are consistently highlighted as standout strengths. Feedback suggests these programs materially elevate total compensation value.
  • Leave & Time Off Breadth — Paid time off is described as generous, complemented by holidays, personal time, and other leave programs. Feedback suggests the breadth of time-off benefits adds significant perceived value to the package.

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The Company
HQ: Purchase, NY
38,800 Employees
Year Founded: 1966

What We Do

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a resilient economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Why Work With Us

We live the Mastercard Way: creating value in the communities we touch, growing together through the opportunities we see, and moving fast to innovate and scale. Our collaborative culture and our passionate people are the key to what we do, driving meaningful change as one team and connecting everyone to priceless possibilities.

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Employees engage in a combination of remote and on-site work.

In our ongoing workplace evolution, we’ve introduced hybrid work, Work-From-Elsewhere Weeks and Meeting-Free Days.

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