Director, Finance

Director of Finance (Global )

Location Miami Florida

Role Responsibilities 

We are seeking a seasoned finance leader to oversee financial strategy, performance management, and operational excellence for our North America business. This role owns regional P&L management, forecasting, budgeting, and working capital, while serving as a key strategic partner to the BU President/GM. The ideal candidate brings deep payments expertise and a strong track record of guiding high‑growth, transaction‑driven businesses.

Strategic Financial Leadership

• Partner with the BU President/GM to shape strategy for growth, profitability, and market expansion across agents, partners, and payment channels.
• Lead long‑range financial planning, integrating competitive insights (e.g., real-time payments, alternative payment methods, digital wallets) and macroeconomic trends across the payments sector.
• Evaluate and influence major strategic initiatives—including new payment products, international growth, technology modernization, and risk investments

Payments FP&A & Performance Management

• Own the full P&L, forecasting, budgeting, and monthly business reviews with a strong focus on payment-driven revenue streams.
• Build and maintain transaction-level unit economics (authorization yield, cost per transaction, gross margin by payment type, fraud losses, dispute/chargeback ratios).
• Develop real‑time dashboards and analytics using transaction data, risk scoring outputs, and network performance metrics to drive decision-making.

Revenue Strategy & Pricing

• Partner with Product and Commercial teams to design pricing structures across channels and corridors.
• Lead margin optimization initiatives including interchange analysis, network optimization, and routing strategies such as least‑cost routing.

Cross-Functional Leadership

• Represent Finance in key cross-functional forums including Product Councils, Risk Committees, and Operational Reviews.
• Ensure alignment and execution across Finance, Product, Engineering, Operations, Risk, Sales, and Legal.
• Translate complex payments and financial data into clear insights for non-financial stakeholders.

Team Leadership & Talent Development

• Lead and develop a high-performing finance team specializing in payments analytics, revenue operations, and P&L ownership.
• Build advanced capabilities in predictive analytics, automation, and data-driven decision-making.
• Foster a culture grounded in clarity, operational rigor, and strategic partnership.

Additional Responsibilities

• Collaborate closely with business and finance stakeholders to drive revenue and profitability growth.
• Ensure business leaders are equipped with accurate reporting and analytical support while upholding internal controls and compliance.
• Leverage experience in cross-border payments, interchange optimization, card network relationships, or regulatory frameworks.
• Lead the regional finance function with a strong focus on operational excellence.

Role Requirements

• 10–15+ years of progressive finance experience.  
• Required Global 3–5+ years in payments, merchant acquiring, card issuing, fintech, or financial services.
• Bachelor’s degree in finance, Accounting, Economics, Mathematics, or another quantitative field.
• Advanced credentials such as MBA, CFA, CPA, or equivalent preferred.
• Direct experience managing P&L and leading FP&A in a transaction-driven business.
• Deep understanding of payments economics, network rules, fraud and risk dynamics, and merchant/issuer revenue models.
• Familiarity with SQL, BI tools, and modern data environments commonly used in payments (e.g., Snowflake).

Work Shift 

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week. 

BENEFITS AND OTHER DETAILS

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States – Specific Benefits Include 

• Flexible Time off   

• Medical, Dental and Life Insurance  
  • Tuition Assistance Program  
  • Parental Leave 

• One day volunteer time off  

• $0 Money Transfer Fee Discount Code – Quarterly  

• Recognition Program “Game Changers”  

• Employee Discount Program  

• Global Adoption Assistance  

• Global Scholarship Awards Program  
  • Western Union Contribution to 401K   

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [email protected]

 We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws. 

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.