Job Description for Director Role
Chewy is looking for a Director, Marketing Finance in Plantation, FL or Bellevue, WA to own overall Finance support for Chewy’s expanding Marketing organization. Marketing is one of the primary growth engines of Chewy customers and topline revenue growth. In this position, you’ll own financial controllership and analysis on the $500M+ marketing budget spanning Lower Funnel (e.g. Paid Search, Affiliate, Direct Mail), Mid/Upper Funnel (Social, TV, Brand), CRM, and our Creative Studio. This role will directly support the Chief Brand Officer and the VP of Performance Marketing in defining goals, tracking performance metrics and Marketing ROI, and performing deep dive analyses on areas of opportunity to further improve customer acquisition, retention, and purchase frequency. You will partner with our science organization to understand customer Lifetime Value and determine the willingness to pay for different business outcomes. This is a role for someone who can simultaneously maintain excellence in operational mechanisms across a large Marketing organization while also thinking big about new channels to improve Marketing’s reach and efficiency. To be successful in this role, the ideal candidate must be able to earn trust across business, finance, and accounting partners using data to inform their recommendations and analyses. The candidate will be organized, detailed orientated, and an auditor of our operations through a financial lens. They will be an owner, raising their hand to investigate risks/opportunities especially when ownership is ambiguous or unclear as is often the case with new programs. The ideal candidate will have strong analytical and financial modeling skills in a big data environment, a drive to understand and inspect the granular operational metrics of the organization, and the ability to articulate their data driven POV on Marketing ROI to influence investment decisions.
At Chewy, we're proud to be an award-winning, "Best Places to Work" kind of place — one with a relentless focus on connection, community, and a constant commitment to our mission. We work hard and have fun in an entrepreneurial and fast-paced environment dedicated to becoming the most trusted and convenient destination for pet parents and partners everywhere.
What You'll Do
- Lead financial planning, reporting, and analysis for the overall Marketing organization.
- Own the annual and quarterly budget forecasts and Risk and Opportunity analysis for Chewy’s Marketing investment
- Own bottoms-up driver-based forecast models for New and Active Chewy Customers
- Perform analyses on areas of opportunity to increase customer acquisition, retention, and reactivation as well as opportunities to expand average sales per customer.
- Partner with our Marketing Science organization to develop and maintain mechanisms to measure and provide visibility into the effectiveness, efficiency, and ROI of Marketing investment and related business output metrics
- Participate heavily in the creation of Monthly and Quarterly Business reviews.
- Own our Weekly Business Reviews and curation of salient business KPIs
- Develop and maintain month close processes and audit financial operations to improve accuracy and efficiency.
- Hold a relentlessly high bar for reporting accuracy, speed, and metrics governance
- Lead a team of financial managers and analysts
What You'll Need:
- BA/BS in Finance, Accounting, Economics, Engineering, or related field
- 10+ years in finance related roles with progressively increasing levels of responsibility -OR master’s degree and 7 years of experience
- History of using data and analytics to drive business decisions
- Experience in budgeting forecasting, and variance analysis ideally in a marketing finance capacity
- Strong analytical, business acumen, and technical finance modeling skills using large data sets
- Advanced knowledge of Excel and financial reporting software
- Excellent verbal and written communication skills and the ability to communicate complex financial concepts concisely to stakeholders across job levels and functions including the CEO and Senior Leadership Team.
- Demonstrated ability to thrive in ambiguous, fast-paced entrepreneurial environments where decisions need to be made quickly with imperfect data
- Ability to build collaborative relationships and trust with stakeholders within and outside your direct organization.
- Relentless curiosity and desire to learn and challenge yourself in functional areas you might not be familiar with.
Bonus:
- MBA or advanced business degree
- Experience with SQL, Tableau, and Hyperion
- Familiarity with digital and traditional marketing channels and analysis
- Familiarity with e-commerce, or other retail business models
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
