Director Field Operations

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:Regular

Job Description :

About Our Company

Breezeline is a dynamic, innovative company providing the very best Internet, TV, and Voice service to the US markets we serve. We Are ‘Above And Beyonders’, who consistently strive to surprise and delight our customers by doing the unexpected. We continually look for new and better ways to enrich our customers’ lives through connected and memorable experiences. 

As the eighth-largest cable operator in the United States, Breezeline reaches more than 1.7 million homes and businesses in 13 states with Internet, TV, Voice and fiber services. Headquartered in Quincy, MA, Breezeline is a subsidiary of Cogeco Communications Inc. (TSX:CCA).

Why Work At Breezeline?

As one of the country’s fast-growing Internet service providers, Breezeline offers our colleagues a vibrant workplace culture and excellent career opportunities. As a proudly diverse and inclusive organization, we believe that every person’s unique individuality should be welcomed and celebrated, and their abilities and potential should be honored and recognized. It is a key part of our culture to actively promote opportunities internally to ensure that you are never static in your career with us.

Internal Values – How we act

We’re proud that Breezeline is unlike any other employer in the industry. We work hard, but we never lose sight of the big picture. We understand that our colleagues are looking for more than just a great job – they want an extraordinary life – and at Breezeline, we want to make that a reality.

And here is how we do it.

Fun: We laugh a lot. It makes every day brighter, and if you don’t love what you do, you’re not doing it right.

Job flexibility: We think everything you do matters – at work and home.

Discounted services: We offer our customers some fantastic services, and we think you deserve to enjoy them in your home, too.

Total Rewards: Let’s be honest, everyone wants to make a good salary. We offer attractive total rewards and a great culture to go along with it. We’ve got you and your family covered with one of the best packages in the business.

Career evolution: At Breezeline, you get more than just a job. You get all the tools you need to learn, grow, and achieve your career goals!

Cutting-edge technology: Do you have a passion for technology? Great, we do, too. At Breezeline, you will get the opportunity to manage, influence, play, create, fix, and re-shape the industry.

Job description:

Director of Field Operations

Responsible for end-to-end Field Operations ownership (Installation, Service, Network Maintenance & Headend) for their respective Region. Accountable for the cable plant's integrity and maintaining the quality and consistency of the Video, HSD, and Phone service to Breezeline customers. The Director of Field Operations will lead Breezeline in regional-level system operations, focusing on but not limited to best practices, HFC/FTTH network, new product launches, project planning, capital budgeting, and technical plan development planning all residential and business operations.

Key Responsibilities:

• Direct and coordinate the Field Operations for Breezeline at a regional level

• Maintain network availability, performance, and quality, minimizing downtime and increasing customer satisfaction.

• Ensure compliance with network regulations and SLAs

• Maximize the efficiency of customer installs, service, and maintenance 

• Keep customers connected through 24/7/365 operations 

• Work with VP and peers to plan all technical aspects of the cable operations; implement new technologies and assure the system can support these technologies. 

• Provide data and over-site for annual capital budget across all regions; manage yearly budget to meet or exceed annual cash flow. 

• Monitor and review materials management procedures, inventory control, and security, including, but not limited to, plant infrastructure, headend electronics, installation and CPE, vehicles, buildings, and facilities.

• Oversee FCC regulation testing; assure that requirements are met. Manage all FCC technical Filings.

• Manage installation, system maintenance, and headend projects as needed.

Desired Skills and Experience:

• Technical operations with cable carrier with a minimum of 7 years of progressive leadership experience

• In-depth knowledge of field operations management, processes, and best practices

• Technical problem-solving skills and ability to communicate with diverse stakeholder groups 

• Functional fluency in network and fulfillment operations

• Network, technical, and commercial acumen for cross-functional collaboration

• Strong leadership skills with proven ability to provide very effective, results-oriented direction

• Strong written and oral communication skills:  ability to communicate with employees, customers, and suppliers, in person, on the phone, and by written communication in a clear, straightforward, and professional manner

• Extensive knowledge of MS Office products such as Word, Excel, PowerPoint, etc.

• Working knowledge of Google platforms such as Google document sharing and Google Sheets

• Ability to work remotely through video conference platforms such as Google Meets

• 20%-50% of travel between Breezeline systems

Available Benefits:

• Competitive salary

• Medical coverage (including prescription and vision plans)

• Dental coverage

• Life Insurance (1x salary at no cost to employee)

• Long and short-term disability insurance (no cost to employee)

• Voluntary employee, spousal, and child life insurance

• Company-recognized Holidays with additional Floating Holidays

• Paid Time Off (PTO) programs

• Comprehensive Flex Work Policy

• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)

• Participation in the Employee Bonus Plan

• Participation in the Cogeco Stock Purchase Plan

• Complimentary and discounted broadband services (for those in our service area)

• Tuition Reimbursement

• Headspace Membership

• Opportunities for LinkedIn Learning subscriptions for select colleagues

Location :Columbus, OH

Company :

Breezeline

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at [email protected]