As the Director of Field Engineering at nRF Cloud, you will serve as the technical bridge between our product, customers, and go-to-market (GTM) teams. You will combine deep technical expertise with strategic business acumen to help shape how nRF Cloud's technology is adopted, deployed, and scaled in the field.
This role is both strategic and hands-on: you will guide product direction through customer insights, act as a trusted technical advisor to our clients, and champion Nordic's vision for Device Lifecycle Management within the broader industry.
Key responsibilities
- Technical Leadership: Stay at the forefront of emerging technologies and industry trends, providing thought leadership and technical direction across customer and internal engagements.
- Technical Evangelism: Represent Memfault at conferences, industry events, and customer meetings to advocate for Device Lifecycle Mangement best practices.
- Solution Design: Partner with customers and prospects to understand their requirements, identify opportunities, and design Memfault solutions that drive measurable impact.
- Product Strategy: Pair feedback from the field with your experience and intuition to influence the product direction and the strategy of the business.
- Cross-Functional Collaboration: Work closely with Sales, Marketing, and Product teams to ensure technical alignment and maximize customer outcomes relative to effort.
- Engineering Management: Manage a team of field engineers across multiple geographies. Coach, advise, and support team members to help them achieve their full potential.
Qualifications and skills
- 10+ years of experience in software engineering, solutions architecture, or field technology leadership roles.
- Proven success bridging technical and commercial domains-ideally in SaaS, embedded systems, or developer-focused products.
- Strong understanding of embedded systems, Linux, bare-metal, and device-level engineering.
- Excellent communication and presentation skills, with the ability to translate complex technical concepts for both engineers and executives.
- Demonstrated ability to influence product direction through customer insights and market feedback.
- Experience representing organizations externally at events or conferences is a plus.
Personal Skills
- Strategic and forward-thinking, yet deeply technical and hands-on.
- Collaborative communicator who thrives in cross-functional environments.
- Customer-obsessed, with a genuine interest in solving complex technical challenges.
- Confident, credible, and empathetic in building trust with diverse stakeholders.
- Passionate about bridging the gap between innovation and practical implementation.
Working for Nordic
Working for Nordic Semiconductor, you will be inspired and supported to develop yourself. Our teams enjoy a professional and informal working environment. We value and encourage the continuous development of skills and expertise to the highest levels. We are proud of our Norwegian heritage, our highly skilled international workforce, world-leading innovation, and professional brilliance. We offer a variety of tasks and projects, and the possibility to work alongside some of the world's most renowned experts within their field. We encourage our employees to question the established and innovate while expecting professionalism, commitment, and the will to learn.
Benefits
- The salary range for this role is (164.000 - 258.000 USD). Exact salary is determined by skills, qualifications, and experience.
- This role participates in our total rewards program, which includes an annual discretionary bonus and a long-term incentive plan.
- Medical and Dental benefits. 100% employer-paid option for employees.
- Health Savings Account or Flexible Spending Account
- Other voluntary benefits available, like disability and life insurance
- 401 (k) with employer match
- Generous family-friendly leave policies for vacation, personal time, sick time, and parental leave
- Opportunities for professional development and mentorship
Practical details
- Location: Boston, United States
Please note that this position might be subject to a background check.
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What We Do
Memfault is the first IoT reliability platform that empowers teams to build more robust devices with software at scale. We believe that device reliability engineering will transform how developers build and operate IoT and edge devices with more productivity and more collaboration. As IoT applications continue to grow in complexity, it is more important than ever for developers to have Memfault’s performance monitoring, device debugging, and OTA update capabilities built into their fleet of devices for proactive device operations. We built Memfault to enable developers with a more scalable and sustainable process to accelerate go-to-market, de-risk product launches, cut product costs, and deliver overall superior products. By providing support for RTOS, bare metal, Android, and Linux devices, Memfault gives developers new flexibility and control over connected product development and device operations.
Why Work With Us
We are a global team driven by our shared passion to improve the connected world by providing the best-in-class observability platform to help IoT companies deliver better products to their customers.
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