Director, Experience Design - StreetEasy

About the teamStreetEasy is the most-used local real estate platform in New York City, helping buyers, sellers, renters, and the agents and partners who support them navigate one of the most complex housing markets in the country. As part of Zillow Group’s Product and Design organization, the StreetEasy team is building customer-centered experiences that simplify moving through every stage of the real estate journey.

About the role

As Director of Experience Design, you will lead design, research, and content design across StreetEasy’s buying, selling, and renting experiences. You’ll shape the customer experience across web, iOS, and Android, while partnering with cross-functional leaders to connect design decisions to customer outcomes, business impact, and the future of AI-enabled product experiences.

You Will Get To

• Lead, grow, and develop a multidisciplinary Experience Design team spanning product design, user experience research, and content design, including managing managers and developing second-line leaders.

• Partner with Product and Engineering leadership to define strategy, set objectives, and drive a clear design vision grounded in customer insight and business impact.

• Elevate design, research, and content as core inputs to product strategy and decision-making, not just execution.

• Drive consistency and quality across web, iOS, and Android experiences while respecting the distinct needs and behaviors of each platform.

• Guide the team in exploring and adopting AI-enabled workflows, including prototyping, content generation, and the design of AI-powered product experiences such as personalization and recommendations.

• Champion evidence-based decision-making by using research, analytics, and experimentation to inform experience strategy and iteration.

• Build the systems, standards, and team rituals that make high-quality design repeatable and scalable across StreetEasy.

• Manage and prioritize a portfolio of work from concept through delivery, making thoughtful trade-offs across user needs, business goals, and technical constraints.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $231,000.00 - $369,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 10+ years of experience designing digital marketplace, e-commerce, or consumer internet experiences.

• 7+ years of people leadership experience leading multidisciplinary design teams, including experience managing managers and developing emerging leaders.

• Proven ability to define a long-term design vision and translate it into practical, iterative plans that deliver measurable impact.

• Experience leading product design across multiple platforms, with strong judgment in interaction design, visual quality, and customer experience.

• Experience designing AI-powered or algorithmically driven experiences, such as recommendations, personalization, or conversational interfaces.

• Comfortable using AI-assisted design tools and able to distinguish where automation accelerates work and where human craft and judgment matter most.

• Deep experience with experimentation-driven design, defining how qualitative research, behavioral data, and testing inform decisions and scale across the product lifecycle.

• Strong communication and collaboration skills, with the ability to influence partners and senior leaders across Product, Engineering, Marketing, Data Science, and Strategy.

• Experience operating effectively in a matrixed organization and balancing local team autonomy with shared standards and practices.

• We welcome candidates from all locations, with a preference for those based in New York.

• Please submit a portfolio and resume as part of your application.

Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.