Director of Experience and Design

About Us

Concord isn't your typical consulting firm; we're an execution-focused company passionate about delivering results. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data.
Our services and solutions include Digital Experience (Salesforce, Headless Commerce, UI/UX), Data and Analytics (Snowflake, Databricks, Martech Analytics), and Engineering and Application Services (Application Modernization, Greenfield Apps, Portal Buildout, etc.).
Role Overview

The Experience & Design Director will be responsible for establishing and championing the user-centered design vision for Concord. This role requires a strategic thinker with a strong understanding of UX principles, visual design, and user research methodologies. The ideal candidate will be a hands-on leader, capable of mentoring and inspiring a team while also contributing to sales pursuits and client relationship management.
Key Responsibilities

• Leadership & Management:
  • Lead, mentor, and develop a high-performing UX & Design team, fostering a culture of collaboration, innovation, and continuous improvement.
  • Set clear goals, provide regular feedback, and1 conduct performance reviews for team members.
  • Manage team resources and allocate projects effectively.
  • Advocate for design thinking and user-centered design principles within the organization.
  • Contribute to the overall strategic direction of the company.
• UX Strategy & Execution:
  • Develop and implement a comprehensive UX strategy aligned with business objectives.
  • Oversee the entire design process, from user research and ideation to prototyping and testing.
  • Define and maintain design standards and guidelines.
  • Ensure the quality and consistency of design deliverables across all projects.
  • Collaborate with cross-functional teams (e.g., development, product management) to ensure seamless integration of design into the development process.
• User Research & Analysis:
  • Plan and conduct user research studies to understand user needs, behaviors, and pain points.
  • Analyze user data and insights to inform design decisions.
  • Stay up-to-date on the latest UX trends and best practices.
• Visual Design & Branding:
  • Ensure that designs are visually appealing, user-friendly, and consistent with brand guidelines.
  • Collaborate with marketing as needed to develop marketing materials and promote UX & Design initiatives 
• Client Engagement:
  • Lead client meetings and presentations to understand their needs and present design solutions.
  • Build strong relationships with clients and act as a trusted advisor on UX and design matters.
• Project Planning:
  • Accurately plan UX & Design team work by working with project managers to develop project plans, estimates and allocations.
  • Assist in creating and reviewing SOWs related to UX & Design work.
  • Help team manage time against budgeted allocations and work to with project management and clients to resolve any challenges. 
• Sales:
  • Serve as SME for all UX & Design-related sales pursuits
  • Consult on potential opportunities for UX & Design
  • Work with marketing to develop blogs, special offers and social posts highlighting the team’s capabilities 
  • Work across departments to identify complementary capabilities and potential sales opportunities

Qualifications & Experience

• Bachelor's degree in Design, Human-Computer Interaction, or a related field.
• 7+ years of experience in UX design, with at least 3 years in a leadership role.
• Proven track record of leading and managing a UX & Design team.
• Strong understanding of user-centered design principles and methodologies.
• Expertise in user research, information architecture, interaction design, and visual design.
• Proficiency in design tools such as Figma, Adobe Creative Suite,2 etc.
• Excellent communication, presentation, and interpersonal skills.
• Experience working in an Agile environment.
• Experience in the consulting or agency industry is a plus.
• Portfolio demonstrating a strong understanding of UX principles and design execution.

What We Offer

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your well-being.
• Employer Contributions to Health Savings Accounts (HSA): Helping you save for medical expenses.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA).
• Disability Insurance: Short- and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage, with options for additional voluntary coverage.
• Paid Time Off (PTO) and Holidays: PTO and paid company holidays.
• Employee Assistance Program (EAP): Access to personal and professional support resources.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Additional Information

• Employment type: full-time, permanent employment.
• Salary range: $150,000 - $190,000 base.
• Work location: Open to remote or hybrid, depending on location. Travel will be required to visit the HQ, clients, or events.
• Preferred locations: Minneapolis, Kansas City, or Richmond. 
• Requirements: must be authorized to work legally in the US without sponsorship, now or in the future.