Director Enterprise Technology Operations

Job Summary

Director Enterprise Technology Operations is responsible for overseeing the smooth operation of systems, servers, managing cloud infrastructure, and ensuring system reliability. This role focuses on minimizing downtime, managing migrations and upgrades, and collaborating with other teams to ensure seamless operations. The Director will also oversee SOC, NOC, network, and cyber security operations. Additionally, the Director must ensure that end users receive high-class service consistently, resulting in high levels of satisfaction among end users and customers. Ensure there is no downtime outside of scheduled maintenance windows, and minimize scheduled downtime.

Job Description

•  Manage systems, servers, and services, ensuring their reliability and smooth operation.
• Handle migrations and upgrades, ensuring seamless transitions in a hybrid environment.
• Oversee cloud services (Azure and AWS), including Exchange Online, Entra ID, M365, and Exchange Online Protection (EOP).
• Manage on-prem and cloud infrastructure, including Windows and Linux servers, Active Directory, Hyper-V, Web Application Firewalls, Multi-Factor Authentication, and data backup and recovery solutions.
• Manage NOC operations, ensuring network uptime, performance monitoring, and troubleshooting network issues.
• Ensure there is no downtime outside of scheduled maintenance windows, and minimize scheduled downtime.
  
• Oversee SOC operations, ensuring timely detection, investigation, and mitigation of security threats.
• Lead cyber security operations, implementing strategies for incident response planning, vulnerability management, and proactive security measures.
• Contribute to modernization projects, aligning with the company's strategic goals in IT infrastructure development.

Required Skills

• Experience managing systems, on-prem and cloud infrastructure.
• Expertise in managing servers and services.
• Strong knowledge of Exchange Online, Entra ID, M365, and EOP.
• Proficiency in Windows and Linux server administration.
• Expertise in Active Directory management.
• Proficiency in handling Exchange migrations and upgrades.
• Knowledge of Hyper-V virtualization.
• Experience with Web Application Firewalls.
• Proficiency in Multi-Factor Authentication solutions.
• Knowledge of data backup and recovery solutions.
• Experience overseeing SOC (Security Operations Center) operations, ensuring timely detection, investigation, and mitigation of security threats.
• Experience managing NOC (Network Operations Center) operations, ensuring network uptime, performance monitoring, and troubleshooting network issues.
• Understanding of network security principles and best practices
• Ability to implement and manage cyber security strategies, incident response planning, and vulnerability management.
• Ability to educate and train staff on cyber security best practices.
• Ensuring no downtime outside of scheduled maintenance.
• Commitment to providing high-class service to end users and customers.
• Ability to collaborate effectively with other teams.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
  

Experience

• Minimum 15 years of experience in managing on-prem datacenter systems and infrastructure, SOC/NOC operations, with at least 8 years of experience in managing cloud services.
• Preferred candidates will have 17+ years of experience with datacenters, SOC/NOC operations, and 10+ years with cloud services.
  

Education/Qualification

• Minimum requirement: Bachelor’s Degree in IT or Computer Science.
• Preferred: Master’s Degree in IT or Computer Science.
  

Job Location

• Islamabad, Onsite.