Director Enterprise Technology Enablement

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

The Director will establish and lead a team focused on maturing and modernizing the foundations of software engineering. This leader works with leadership across the organization to create, standardize, and continuously improve the processes and technology tooling that support the Software Development Life Cycle (SDLC), while also guiding the transition to Agile methodologies for planning, managing, and reporting on engineering efforts.

The role builds a cohesive enablement function that modernizes engineering practices and technology, governs the technology documentation library end-to-end, and curates learning opportunities to keep IT current with new technologies, methods, and controls. The position blends strategy, governance, and hands-on execution to improve developer productivity, delivery confidence, and audit readiness across value streams.

Essential Functions, Duties, and Responsibilities

SDLC Processes and Tools Standardization

• Assess the current state and relevant industry practices; lead collaborative analysis and decision-making; publish and maintain enterprise SDLC standards spanning intake, requirements, design, development, testing, release, and support. Embed guidance for Agile/DevOps ceremonies, quality gates and controls, technical-debt remediation, and technology lifecycle management.
• Establish and govern the technology tools inventory life cycle — selection, onboarding, standardization, consolidation, usage patterns, maintenance, and retirement — across source control, CI/CD, automated code quality and security scanning, test automation, and performance testing. Reduce redundancy and technical risk through disciplined governance and lifecycle management.
• Partner with Architecture, Quality Engineering, Security/Compliance, and Release/Operations to enforce approval gates and operational readiness before production changes. Codify checks in pipelines wherever feasible.
• Stand up a Center of Excellence (charter, engagement model, standards backlog, adoption KPIs) to drive consistent roll-out, coaching, and measurement across product lines of standardization initiatives.
• Lead the evolution and management of the efforts to transition technology to the appropriate utilization of Agile and Big Room Planning best practices, ensuring that people resources are effectively aligned to an optimal mix of technical and functional run-the-business tasks, and enterprise value stream prioritized initiatives enabling transparency, metrics and reporting that enables continues improvement.
• Responsible for establishing a unified function to gather, manage, and report on key software delivery and technology operational metrics. Developing standardized measurement frameworks, maintaining data quality and governance, and producing clear, actionable insights that enable leaders to understand performance trends, evaluate delivery health, and drive continuous improvement. By centralizing metric collection and reporting, the team ensures consistent visibility into velocity, quality, reliability, and operational stability, supporting data‑driven decision‑making at all levels.

Documentation Library: Creation, Maintenance, Governance, and Support

• Build and own the central technology documentation library (for example, SharePoint), including information architecture, templates, taxonomy, versioning, and retention. Ensure artifacts are authoritative, searchable, maintained, value-add, and audit-ready.
• Define governance for the artifact lifecycle (create -> review -> publish -> maintain -> retire) with SLAs, RACI, and compliance controls for design blueprints, runbooks, CMDB references, architecture decisions, test plans, and release records.
• Integrate documentation checkpoints within the SDLC (for example, templates and verifications in CI/CD pipelines) so artifact updates are a first-class part of delivery, not an afterthought.

Learning and Enablement for the IT Organization

• Build and maintain a technology learning program (curriculum, pathways, certifications, workshops, and communities of practice) aligned to SDLC standards and mastery of the technology tools guidance. Leverage online platforms and vendor partners.
• Curate quarterly learning themes (for example, secure coding, test automation, performance and reliability, platform modernization, AI governance) and track participation and skills uplift.
• Publish reference guides and playbooks that translate standards into practical how-to guidance. Provide office hours and embedded enablement for priority initiatives.

Release and Delivery Governance (in partnership)

• Codify the release planning, facilitation, and execution model and RACI (for example, TDM, QE, Operations, Security, and Business sign-off) to enforce traceability, readiness, and rollback preparedness across complex, cross-team deliveries.
• Embed manual and automated approval gates for code quality baselines, regression outcomes, UAT sign-off, and operational runbooks before production change windows.

Qualifications and Education Requirements

• Bachelor’s, Software Eng, Computer Science or related field.
• 8+ years in software engineering or related roles.
• 3+ years leading multi-disciplinary engineering enablement or developer productivity functions.

Skills, Abilities, and Knowledge

• Demonstrated success standardizing, modernizing, and maturing SDLC engineering practices across multiple product teams, including Agile/DevOps ceremonies, CI/CD, test automation, security scans, performance testing, and release governance.
• Hands-on experience designing documentation governance (information architecture, templates, taxonomy, lifecycle, and audit readiness) and operating enterprise repositories.
• Experience introducing or maturing technology/engineering tools.
• Prior leadership of Software Engineering Organization, Engineering Enablement, or Agile Center of Excellence function.
• Proven track record building technical learning programs and communities of practice; familiarity with modern training platforms and certification pathways
• Strong interpersonal skills with the ability to develop and maintain effective and professional
  relationships across the organization and with customers.
• Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
• Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
• Strong project management and time management capability.
• Self-directed and comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, ability to maintain confidential data and information.

Work Environment and Physical Requirements

• Working on-site at assigned office location.
• Regular and punctual attendance adhering to schedule established by leadership.
• Flexibility to work occasional adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
• Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
• Sedentary work in a stationary position at a cubicle for prolonged periods of time.
• Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
• Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance

• Health Savings Account with employer contribution

• 401(k) Retirement plan with employer match

• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave

• Adoption Assistance

• Tuition & Certification reimbursement

• Employee Mortgage Loan Program

• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)

• Matching Gifts Program - dollar-for-dollar up to $1,000

• Access to grants, nonprofit resources, and volunteer opportunities

• More than $6,000,000 donated since 2020

• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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