Director, Enterprise Sales, AI & Experience Orchestration (Overlay Team)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Summary
As Director of Enterprise Sales, AI and Experience Orchestration, you will lead a team of specialist overlay sellers responsible for accelerating adoption of Genesys’ AI-powered customer experience and orchestration solutions across the United States and Latin America. This role focuses on building, coaching, and scaling a high-performing specialist organization that partners closely with core Account Executives to influence territory strategy, advance complex enterprise opportunities, and deliver measurable AI-led business outcomes. At Genesys, we are transforming the customer experience landscape through empathy, AI innovation, and global impact. This role plays a critical leadership position in advancing our Agentic AI vision across multiple regions and cultures.

Key Responsibilities

• Lead, coach, and develop a team of AI and Experience Orchestration specialist leaders operating as overlay sellers across the United States and LATAM

• Establish and operationalize clear engagement models that define how AI specialists partner with core Account Executives across regions, accounts, and opportunities

• Drive consistent execution of AI-focused sales motions that support pipeline creation, deal acceleration, and revenue attainment across enterprise customers

• Partner with regional and subregional sales leadership to align specialist coverage, priorities, and execution models across North America and Latin America

• Ensure specialists effectively translate customer business challenges into AI-driven use cases, value narratives, and measurable outcomes

• Model strong executive presence, thought leadership, and consultative selling skills in both internal forums and customer-facing engagements

• Support complex, strategic enterprise opportunities by engaging senior customer stakeholders alongside Account Executives and Genesys leadership

• Monitor AI market trends, competitive dynamics, and customer feedback across regions to continuously evolve specialist enablement, messaging, and go-to-market approach

• Collaborate cross-functionally with Product, Marketing, Enablement, Customer Success, and Professional Services to bring regional customer insights back into the organization

Qualifications

• 10 or more years of experience in enterprise software sales, including AI-related solutions within the customer experience or adjacent domains

• 5 or more years of people management experience, preferably leading specialist overlay, subject matter expert, or enterprise sales teams

• Fluency in English and Spanish or Portuguese, written and spoken

• Strong understanding of AI-powered customer experience, conversational AI, and experience orchestration technologies

• Proven ability to influence outcomes through partnership with Account Executives and sales leadership without direct ownership of accounts or quotas

• Demonstrated success supporting enterprise sales teams in new logo acquisition and expansion growth across complex buying environments

• Excellent communication, presentation, and executive engagement skills

• Strong collaboration skills and comfort operating in highly matrixed, global sales organizations

• Ability to manage multiple priorities and guide teams through complex, ambiguous enterprise sales cycles

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.