At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job SummaryThe Director of Enterprise Resilience will be responsible for the strategic initiatives, implementation and governance of business resiliency and crisis management. This role will lead enterprise-wide resiliency initiatives, ensuring alignment with emerging risks and regulatory requirements.JOB REQUIREMENTS:
* Bachelor’s degree and 10years of experience in Business Continuity and/or Crisis Management
* 4 years of management experience
* Ability to work with Executive Leadership to make quick decisions based on predefined decisions
* Strong technical aptitude to manage through complex cybersecurity & privacy incidents that disrupt business operations
* Responsible for conducting business impact analysis and leading operations risk management in support of business resiliency and contingency planning
* Participate in Mergers and Acquisitions to ensure business operations are not disrupted due to Integration activities
* Understanding of Physical Security, Facilities, and Business Operations that may be disrupted due to weather issues, power outages, fires, etc.
* Ability to develop training materials for a variety of audiences in support of the Business Continuity and Crisis Management Program
* Leverage technology / tools to keep business continuity plans updated as HCSC evolves and enters into new lines of business
* Develop technology solutions (out of network) to manage crisis situations during business and technology disruptions
* Excellent communication skills
* Experience with compliance-based tools and processes for standardization, centralization and automation (e.g. risk management, business continuity planning, crisis management incident response, communication solutions).
* Experience with strategy development, analytics and research
* Experience leading and mentoring staff or teams.
* Translating needs and initiatives into compelling business cases.
Conducting cost-benefit analyses to justify investments and ensure ROI.* 6 years of leadership experience
* Strong understanding of business continuity and crisis management
* Ability to coach and collaborate with executive leadership
* Strong data and information management to conduct business impact analysis
* Understanding of suppliers and provider services
PREFERRED JOB REQUIREMENTS:
* Extensive knowledge of Business Continuity practices
* Experience in Crisis Management
* Audit experience
* Policy development and review
* Industry certification (i.e. CISA, KPI (Metrics), HCISPP, Six Sigma
* Health care industry experience
* MBA
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
HCSC Employment Statement:We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
Base Pay Range$133,400.00 - $247,700.00Exact compensation may vary based on skills, experience, and location.
Skills Required
- Bachelor's degree and 10 years of experience in Business Continuity and/or Crisis Management
- 4 years of management experience
- Ability to work with Executive Leadership to make quick decisions based on predefined decisions
- Strong technical aptitude to manage through complex cybersecurity and privacy incidents that disrupt business operations
- Conduct business impact analysis and lead operations risk management for resiliency and contingency planning
- Participate in Mergers and Acquisitions to prevent operational disruptions during integration
- Understanding of physical security, facilities, and business operations disruptions (weather, power outages, fires, etc.)
- Ability to develop training materials for varied audiences supporting Business Continuity and Crisis Management programs
- Leverage technology/tools to keep business continuity plans updated as the organization evolves
- Develop technology solutions to manage crisis situations during business and technology disruptions
- Excellent communication skills
- Experience with compliance-based tools and processes for standardization, centralization, and automation (risk management, BCP, incident response, communication solutions)
- Experience with strategy development, analytics, and research
- Experience leading and mentoring staff or teams
- Translate needs into business cases and conduct cost-benefit analyses to justify investments and ensure ROI
- 6 years of leadership experience
- Strong understanding of business continuity and crisis management
- Ability to coach and collaborate with executive leadership
- Strong data and information management to conduct business impact analysis
- Understanding of suppliers and provider services
- Extensive knowledge of Business Continuity practices
- Experience in Crisis Management
- Audit experience
- Policy development and review
- Industry certification (e.g., CISA, HCISPP, Six Sigma, KPI/metrics)
- Health care industry experience
- MBA
Health Care Service Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Health Care Service Corporation and has not been reviewed or approved by Health Care Service Corporation.
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Retirement Support — A pension plan alongside a matching 401(k) is offered, an uncommon combination in the private sector. This combination is described as a standout element that helps retain employees.
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Healthcare Strength — Healthcare options are broad, with multiple medical, dental, and vision choices, wellness incentives, and access to resources like on-site fitness centers and an EAP. These offerings add meaningful value beyond base pay.
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Parental & Family Support — Paid parental leave (up to six weeks at full pay after one year), adoption assistance, and mothers’ rooms are available. These supports reinforce family needs alongside work commitments.
Health Care Service Corporation Insights
What We Do
Imagine Something New, Something Different. Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families. HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development. HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC. Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization. Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.
