Director - Enterprise Growth

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

If you’re an Enterprise Sales Hunter who thrives on achievement, autonomy, purpose, and recognition, Probe CX is the place for you.  We’ve moved far beyond traditional contact centre management to deliver genuine CX transformation. As our Director of Enterprise Growth, you’ll lead the charge in securing new logo business across ANZ, backed by a sophisticated suite of AI, analytics, and digital BPO solutions.

The Role

In this role, you will leverage the full depth of Probe Group’s multi-brand CX and digital portfolio to architect transformational solutions for enterprise clients. Rather than selling off-the-shelf services, you will draw on our core capabilities in contact centre operations, automation, analytics, and AI-enabled technologies to solve complex business challenges. You’ll be responsible for engaging internal subject matter experts and executive leaders to strengthen high-stakes proposals, ensuring every solution is positioned to deliver strategic, long-term outcomes for Australia’s most iconic brands.

• New Logo Acquisition: Identify and secure new customers and drive revenue growth within key segments and verticals.

• Consultative Selling: Lead high-level engagements to design and implement transformational customer care and operational solutions.

• Sales Lifecycle Management: Guide internal teams and collaborate effectively to ensure innovative solutions meet sales targets.

• Pipeline Discipline: Maintain an accurate CRM pipeline to forecast and drive consistent opportunities.

• Relationship Building: Act as a trusted advisor to C-level decision-makers, gaining deep insight into their business challenges to maximize Probe Group’s value.

• Subject Matter Expertise: Clearly articulate Probe CX services and our unique differentiation and partner value creation.

• Proven APAC Performance: A history of cultivating, leading, and closing complex enterprise sales deals through all aspects of the sales cycles.

• BPO Expertise: Deep BPO experience across BFSI, Retail, Energy/Utilities, Health, and Travel and Logistics segments.

• Consultative Value Selling Approach: A mature, solution-selling mindset with the ability to influence C-level buying decisions.

• Strong Networks: Extensive existing social and business networks within the ANZ region.

• Communication: Exceptional interpersonal and relationship-building skills.

• Drive: A self-managed professional who can multitask and deliver an exceptional customer experience throughout the sales journey.

What’s in it for you?

• A Powerhouse Portfolio: Access to Australia’s largest CX & BPO capability, backed by a sophisticated digital and AI toolkit.

• Uncapped Potential: A competitive package designed to reward those who exceed targets.

• High-Level Support: Direct access to Australian-based executive leadership who are invested in your wins.

• Iconic Impact: Work with the brands you use every day, reshaping how they talk to their customers.

Ready to lead the growth of a market leader? Apply now.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.