The Role
Leads enterprise crisis management during significant events, including activation, escalation, response coordination, executive briefings, impact tracking, and decision support. Develops crisis-management frameworks, playbooks, notification protocols, and governance. Designs exercises, conducts after-action reviews, and drives measurable resilience improvements. Partners with Technology, Cyber, Operations, Risk, Compliance, Legal, Communications, and third parties to integrate crisis response with continuity, recovery, regulatory, and operational resilience capabilities.
Summary Generated by Built In
Job Summary & Responsibilities
Responsibilities include but are not limited to:
- Lead the enterprise crisis-management process during significant events. Assess severity and activation, convene the appropriate response structure, establish roles and cadence, track impacts, dependencies, decisions and actions, and continually reassess the event.
- Develop and maintain the enterprise crisis-management framework, including activation criteria, escalation paths, decision rights, team structure, playbooks, notification protocols and the connection to functional incident-response processes.
- Build a decision-ready operating picture for executive management. Distinguish confirmed facts from assumptions, synthesize business and customer impacts with technical and control information, identify risks and decisions required, and deliver concise briefings and updates.
- Design and facilitate realistic enterprise exercises; lead after-action reviews and ensure lessons from incidents and exercises become assigned, measurable improvements to preparedness and response.
- Partner across business lines, Technology, Cyber, Operations, Risk, Compliance, Legal, Communications and critical third parties to integrate crisis management with continuity plans, recovery capabilities, regulatory obligations and known resilience gaps.
Required Skills:
- Demonstrated judgment in triaging ambiguous events, determining enterprise significance and escalating before impacts are fully known.
- Ability to synthesize incomplete and sometimes conflicting information into concise, decision-ready executive communications; credible presence with senior leaders.
- Strong understanding of banking operations, customer impact, payments, technology and cyber disruption, third-party dependencies, regulatory considerations and reputational risk.
- Working knowledge of business continuity, disaster recovery, operational resilience and relevant banking guidance, including FFIEC expectations, with clear understanding of functional ownership boundaries.
- Ability to influence and coordinate leaders across functions without direct authority, build practical governance, and turn plans into usable exercises and response procedures.
Required Experience:
- High school diploma or GED equivalent and substantial progressive experience in incident and crisis management, minimum 10 years or comparable depth. Must have personally led significant, real-world cross-functional incidents in a financial institution or similarly regulated organization.
Preferred Experience:
- Bachelor's degree in a related field; experience designing an enterprise crisis-management program and briefing executive leadership during material events.
Skills Required
- High school diploma or GED equivalent
- At least 10 years of substantial progressive experience in incident and crisis management, or comparable depth
- Experience personally leading significant, real-world cross-functional incidents in a financial institution or similarly regulated organization
- Judgment in triaging ambiguous events, determining enterprise significance, and escalating appropriately
- Ability to synthesize incomplete or conflicting information into concise executive communications
- Strong understanding of banking operations, customer impact, payments, technology and cyber disruption, third-party dependencies, regulatory considerations, and reputational risk
- Working knowledge of business continuity, disaster recovery, operational resilience, and FFIEC expectations
- Ability to influence and coordinate leaders across functions without direct authority
- Bachelor's degree in a related field
- Experience designing an enterprise crisis-management program and briefing executive leadership during material events
Valley Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Valley Bank and has not been reviewed or approved by Valley Bank.
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Healthcare Strength — Health coverage spans medical, dental, and vision with HSA/FSA options alongside life, AD&D, disability, and EAP support. The breadth presents as a comprehensive, modern package for a regional bank.
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Leave & Time Off Breadth — Time off offerings include vacation/PTO, sick leave, and volunteer PTO. Feedback suggests these elements contribute positively to work–life balance even when base pay feels light.
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Retirement Support — Retirement programs include a 401(k) with company match and, for eligible employees, a deferred compensation plan. The presence of these programs strengthens total compensation.
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The Company
What We Do
At Valley, we aren’t just your average financial institution; we're your trusted partner in building a brighter future. With a widespread presence across the U.S., we've been serving communities since 1927. For over 95 years, our team of dedicated professionals has been committed to creating better banking opportunities for our customers and fostering growth and prosperity in the communities we serve. From personalized financial solutions to comprehensive banking services, home mortgages, commercial lending, and wealth management, we're here to help you achieve your financial goals, no matter how big or small. We understand that each individual and business has unique challenges and opportunities, and we're here to listen, understand, and provide tailored solutions to help you succeed. ©2025 Valley National Bank. Member FDIC. Equal Opportunity Employer. Equal Housing Lender. All Rights Reserved.
