At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
The Director, Enterprise Business Operations is a strategic and operational leader responsible for driving cross-functional execution, improving organizational efficiency, and enabling high-impact decision-making. This role partners closely with senior leadership across Product, Engineering, Finance, GTM, and Operations to define priorities, streamline processes, measure performance, and accelerate the business toward its long-term objectives.
The ideal candidate is analytical, resourceful, highly organized, and comfortable operating at both strategic and tactical levels. They excel in ambiguous environments, influence without authority, and thrive in solving complex business problems.
Location: This role is based out of one of our hub locations (Scottsdale AZ, Atlanta GA, Denver CO, Boston MA, Seattle WA, Washington DC, San Francisco CA) and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.
Strategic Planning & Execution
- Lead annual and quarterly strategic planning, partnering with executives to define goals, success metrics, and execution plans.
- Translate high-level strategy into operational roadmaps, business cases, and actionable workstreams.
- Drive cross-functional alignment and ensure teams are progressing against key initiatives.
Operational Excellence
- Identify inefficiencies and implement scalable processes, tools, and systems that improve productivity across the organization.
- Develop and optimize operating rhythms (QBRs, weekly reviews, cross-functional standups, OKR tracking).
- Build dashboards and frameworks to measure performance and support data-driven decision-making.
Business Insights & Analytics
- Conduct deep-dive analyses on operational performance, customer behavior, product usage, and financial metrics.
- Partner with Finance to support forecasting, headcount planning, and resource allocation.
- Create executive-level presentations that synthesize insights and recommendations.
Program & Project Leadership
- Lead mission-critical cross-company initiatives from concept through delivery.
- Establish timelines, identify dependencies, mitigate risks, and ensure accountability.
- Communicate progress, blockers, and outcomes to senior leadership.
Cross-Functional Partnership
- Serve as a connective tissue between Sales, Marketing, Customer Success, Professional Services, and Finance.
- Build trusted relationships at all levels, influencing decisions through data, clarity, and strategic reasoning.
- Facilitate collaboration and ensure information flows efficiently across teams.
- 8+ years (Senior Manager) or 12+ years (Director) of experience in Business Operations, Strategy, Management Consulting, Program Management, or similar fields.
- Demonstrated success leading cross-functional initiatives in a high-growth or fast-paced environment.
- Strong analytical skills with the ability to build models, interpret data, and create clear recommendations.
- Excellent communication and storytelling abilities, including executive-level presentation skills.
- Proven ability to operate autonomously, manage multiple workstreams, and navigate ambiguity.
Preferred Qualifications
- Experience in SaaS, hardware/software, technology, or product-driven organizations.
- Familiarity with operational frameworks (OKRs, Lean, Agile, Six Sigma, etc.).
- Strong business acumen with the ability to understand both market dynamics and internal operations.
- Experience in both big tech and start-up environments
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
Axon is a total compensation company, meaning compensation is made up of base pay and commission targets. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit https://www.axon.com/careers.
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].
What We Do
Our mission is to protect life by making the bullet obsolete and developing technologies to make the world a safer place. Axon is a software & hardware team of product experts, security pros, engineering wizards, sales & marketing pros, and technology buffs - all committed to helping make the world a safer place.
Why Work With Us
Axon innovations exist to bridge the divide between communities and law enforcement. Our team works to solve big societal issues by providing public safety with the tools to help decrease use-of-force and increase transparency and accountability. Big goals mean we need high-performance teams, independent thinking, and cross-functional excellence.
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