At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
The Director of Enterprise Applications will lead the execution of our enterprise systems transformation, with a focus on transitioning from Oracle EBS to a modern SaaS ecosystem including NetSuite, Workday, MuleSoft, and Salesforce. This role will be a hands-on leader responsible for delivering complex system migrations and ensuring operational continuity.
Principal Duties and Essential Responsibilities:
Transformation Execution
- Lead the delivery of Oracle EBS to modern platform migrations (NetSuite preferred).
- Execute against a defined transformation roadmap with clear milestones and outcomes.
- Partner with business stakeholders to translate requirements into system solutions.
Oracle Platform Ownership
- Serve as the primary technical lead for:
- Oracle EBS (Invoicing / AR, Order Management)
- Oracle HCM
- Oracle Integration Cloud (OIC)
- Maintain system stability and data integrity during transition.
Integration & Architecture
- Support the design and implementation of integrations using MuleSoft or similar iPaaS tools.
- Ensure systems are connected through scalable, maintainable integration patterns.
Program Delivery
- Manage day-to-day execution of ERP transformation initiatives.
- Coordinate across internal teams and external partners.
- Identify and mitigate delivery risks.
Data & Financial Alignment
- Partner with Finance to ensure billing, subscription, and revenue data accuracy.
- Support financial reporting and compliance requirements.
People Leadership
- Lead, motivate, and develop team members to achieve individual and organizational goals.
- Set clear expectations, priorities, and performance standards.
- Monitor performance and provide ongoing coaching, feedback, and recognition.
- Address performance issues promptly and constructively.
Minimum Requirements:
- Bachelor's degree in IT, Computer Science or related field or equivalent work experience.
- 12+ years in enterprise systems, ERP, or business applications coupled with 8+ years of progressive people leadership experience.
- Deep experience with Oracle EBS (Financials, OM, Invoicing). OIC and Oracle HCM are preferred.
- Experience delivering ERP implementations or migrations.
- Proven ability to lead, coach, develop, manage performance, and hold employees accountable.
- Exhibit strong problem-solving skills and collaborate effectively with other departments to resolve issues and influence cross-functional stakeholders within defined domains.
- Adapt effectively in a dynamic, fast-paced work environment while managing multiple priorities.
- Experience working in a matrixed organization, or large team collaboration environment.
- Up to 10% of potential domestic/international travel.
- US remote role with a preference of EST/CST.
- Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
Preferred Requirements:
- Experience with NetSuite implementations or migrations.
- Exposure to Workday, MuleSoft, Salesforce.
- Experience in high-growth or private equity-backed environments.
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Skills Required
- Bachelor's degree in IT, Computer Science or related field or equivalent work experience
- 12+ years in enterprise systems, ERP, or business applications
- 8+ years of progressive people leadership experience
- Deep experience with Oracle EBS (Financials, OM, Invoicing)
- Experience delivering ERP implementations or migrations
- Proven ability to lead, coach, develop, manage performance, and hold employees accountable
Verint Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Verint and has not been reviewed or approved by Verint.
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Strong & Reliable Incentives — Feedback suggests incentive compensation for go-to-market roles is structured competitively, with attractive on-target earnings cited in sales. Variable or bonus pay appears to be part of the package in several tracks.
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Leave & Time Off Breadth — Feedback suggests paid time off and holidays are a strength, with generous PTO and personal holidays frequently highlighted. Flexible work schedules and remote/hybrid options further support time away and balance.
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Parental & Family Support — Employer materials highlight company-paid parental leave, adoption assistance, and fertility support. Feedback suggests these family-oriented programs are part of a comprehensive global offering.
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What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
