Leads the development, implementation, and oversight of the institution’s enterprise-wide risk management framework. Manages one or more programs within the risk management framework. Manages, directs, and supervises staff. Designs and oversees technical solutions and strategic road maps relative to business risk management for various areas across the Enterprise. Partners with executive leadership, business units, and other risk functions to review key technology risk solutions and help develop and mature the business processes being used throughout the Enterprise to streamline and improve risk efforts. Will participate in various cross-functional committees having a focus on specific risks and providing technical guidance and strategic vision as needed. Provides leadership and direction through managers and is accountable for the performance of the technical solution and overall deployment strategy to drive results for numerous teams and/or functions across the Enterprise. Supports executive leadership in defining overall goals and strategic technical plans to execute the risk management vision.
Responsibilities- Leads the continuous enhancement of the ERM framework, policies, and procedures with recommendations on how to automate and improve them by leveraging technical solutions within the ServiceNow IRM Portfolio
- Acts as the business level expert on potential technical solutions to accomplish and scale risk management activities across the Enterprise
- Conceptualizes and implements frameworks, tools, methods, and programs to identify and mitigate risks, manage risk exposure, and ensure best practices and compliance with regulations and policies
- Provides industry knowledge and understanding of the ServiceNow infrastructure and capabilities as it relates to risk practices and the intersections across the ServiceNow environment.
- Collaborates with senior leadership and business units to align and explain the intersection of business and technical requirements to achieve define goals and milestones
- Develops and implements technology roadmaps and strategies to achieve business requirements
- Facilitates enterprise-wide risk discussions and collaborations between technical development teams and business areas to ensure cohesiveness and solution development
- Leads the team to conduct detailed analytical and root cause analysis, develop reporting to support it, and partners with risk owners to implement technical solutions
- Establishes and designs an enterprise risk reporting platform to drive the right information to the right audience at the right time in a simplistic manner
- Monitors technical developments and emerging trends in Risk including being astute on the ServiceNow IRM portfolio offerings and capabilities currently available and future enhancements
- Closely partners with other risk management functions, internal technology teams, third-party vendors, and Internal Audit to ensure a coordinated approach to risk management
- Promotes a strong risk culture across the organization and helps leads technical training concepts and awareness topics
- Leads an engaged and empowered team, and contributes to the broader department goals, objectives, and culture
- Expert knowledge of ServiceNow platform
- Expert knowledge of enterprise risk management principles, frameworks, and tools
- Expert knowledge of banking/financial industry products and services
- Expert knowledge of oversight of financial and nonfinancial risks
- Expert knowledge of applicable federal and state laws, rules and regulations
- Expert experience demonstrating strategic thought-leadership, initiative-taking, decision making and creativity solving business problems
- Experience managing multiple priorities independently and/or in a team environment to achieve goals
- Expert experience leading an analytics and reporting function
- Expert experience supervising and leading employees
- Expert experience working with all levels of executives, management, staff, stakeholders, and vendors
- Expert written and verbal communication skills
- Bachelor’s Degree in Business Administration, Risk Management, Auditing, or related field or equivalent combination of training, education and experience
Hours: Monday - Friday, 8:00AM - 4:30PM
Location: 820 Follin Lane, Vienna, VA 22180
About UsNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
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What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
