Responsibilities:
- Develop and implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base.
- Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets.
- Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals.
- Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion.
- Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization.
- Monitor and analyze account performance, providing regular updates and insights to senior leadership.
- Present actionable data to C-level executives in a clear and succinct manner.
- Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking.
- Manage multiple responsibilities including sales management, strategy development, and lead generation.
- Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers.
- Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner.
- Ensure effective communication and knowledge sharing within the team and across global offices.
- Monitor sales metrics and performance to ensure team success.
Requirements:
- 10+ years of technology enterprise sales experience, preferably in a SaaS or software company.
- Strong experience leading enterprise sales teams
- Experience in B2B software sales.
- Proven experience in Human Resources and Learning Technologies.
- Bachelor’s degree or equivalent knowledge/experience
- Proven track record of growing a customer base and consistently exceeding revenue targets.
- Excellent oral and written English communication skills.
- Strong use of insights and data-driven decision making to inform the sales process.
- Ability and willingness to travel both nationally and internationally up to 60%.
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What We Do
Docebo is redefining the way enterprises leverage technology to create and manage content, deliver training, and understand the business impact of their learning experiences. With Docebo’s multi-product learning suite, enterprises around the world are equipped to tackle any learning challenge and create a successful learning culture within their organization.
Why Work With Us
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
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