Senior Director of Engineering (Cluster Role)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

Osaka

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style that opened in 2024, Four Seasons Osaka provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

Kyoto

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterized by an understated Japanese aesthetic. The Hotel has a spa and fitness center with a pool, and four food and beverage concepts. There are also 57 Four Seasons Private Residences.

About the role

Reporting to the Hotel Manager / General Manager of the properties, you will be responsible to provide technical support to the hotel in the area of technical management with value added engineering with an oversight of the Security department. The objective is to maintain the hotel product with respect to the finishes of all guest facilities, back-of-house areas and technical services infrastructure to a level that exceeds and ensures guests' expectations and safety.  Based in Osaka property with regular trip between 2 properties, Osaka and Kyoto.

What you will do

• Supervise and manage the partner maintenance company to ensure all duties and responsibilities are done

• Controls property, operation, maintenance and energy cost and ensures that expenses are within approved budget

• Develop Fire Emergency Plan and conduct fire evacuation drills on a regular basis to tests effectiveness of the plan

• The ability to maintain all the fire-fighting equipment in first class order.  Ensure that the Emergency Response Team has a complete understanding of all procedures, equipment and alarms.

• Review Perfect Room Program schedule and ensure compliance and implementation on a regular basis 

• Maintains records of all malfunction reports from all departments and prepare remedial schedule for implementation by the Engineering Department 

• Negotiates with contractors on Engineering project work to be performed in the hotel 

• Develop and maintain a hotel preventive maintenance program and conducts field inspections of public areas and back-of-house areas to ensure fixtures, fittings and interior works are within prescribed standards established by the hotel

• Ensure the hotel is compiling with all statutory requirements of the local regulations and laws as required for a building 

• Formulate periodically Engineering policies and procedures and ensure strict adherence by contracted company to such P&Ps 

• Establish and maintain core engineering standards for the hotel and monitor closely such compliance is being adhered to by contracted company

• Review requests for Engineering Works for guest rooms and public areas are given priority without neglecting back-of-house areas 

• Prepare annual operating budget including replacement and repairs equipment for all departments 

• Review monthly P&L statement and ensure that expenditure is controlled and within budget 

• Coordinate and supervise special projects, including capital projects of the hotel 

What you bring

• Graduate degree in Mechanical Engineering or equivalent degree in an Engineering field 

• Minimum 5 to 6 years of experience in similar capacity with Four Seasons or another related organization

• Be service oriented and be able to display Four Seasons Hotel standard of hospitality at all times 

• Possess a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures

• Requires reading, writing and oral proficiency in the English and Japanese language

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package

• Excellent Training and Development opportunities

• Complimentary Accommodation at other Four Seasons Hotels and Resort

• Complimentary Dry Cleaning for Employee Uniforms

• Complimentary Employee Meals