Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.
Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
As a Director of Engineering, Platform, you will be responsible for leading essential engineering and infrastructure initiatives that will impact the entire R&D organization at Glia and all its customers.
The TeamYour group will consist of four highly focused platform engineering teams with approximately a total of 20 engineers and leaders, across Europe and North America (including Pacific Coast timezone). The Engineering Managers who lead these teams will be your direct reports.
The Platform Group is focused primarily on Infrastructure, Site Reliability Engineering and Developer Experience. You will partner closely with the CTO, Directors of Engineering, Senior Engineering Managers, and the Security and Compliance team.
Our Tech StackWe rely on AWS and its services, like EKS, RDS, DynamoDB, Redshift, Bedrock and others. We strive for IaC using Terraform and we use event-driven architecture with Kafka. Our services are written in variety of languages, depending on the specific use-cases.
Your Role- Set and communicate the roadmap for the Platform Engineering group based on the business needs. This includes ensuring that Glia systems remain highly secure and robust during rapid customer growth by proactively leading regional availability and recoverability, data distribution, security, and compliance projects.
- Lead the SRE function, review, and implement the best practices for operations for all engineering teams in the company.
- Lead the adoption of the DevOps approach by providing a necessary set of tools, training, and best practices.
- Mentor and coach Engineering Managers and Technical Leaders inside the Platform Group.
- Previous hands-on experience in software engineering and technical operations in the cloud.
- Passion for technology - staying up to date with the newest tools, trends, and best practices in the engineering domain (cloud infrastructure, SRE, and Developer Experience)
- Experience managing multiple teams and Engineering Managers.
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team uses @glia.com and @gliatalent.com, mailboxes for coordinating interviews, providing updates, and sending documents. Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via [email protected]
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What We Do
Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.
