Director – Engineering Operations

Job Title: Director – Engineering Operations
Location: Kochi, India (Hybrid)
Permanent - Full Time

About Us:
Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specialised in technology. 
About The Role:

The Director – Engineering Operations will report to VP Strategy and Engineering, acting as a strategic partner and force multiplier for the technology organization. This role is responsible for translating technology strategy into executable initiatives, optimizing organizational operations, and ensuring the CTO's office operates with maximum effectiveness. The ideal candidate combines strategic thinking with operational excellence, serving as the connective tissue between technology leadership, business stakeholders, and delivery teams.
 

Main Responsibilities: 

Strategic Planning & Execution

• Partner with the CTO to develop, refine, and execute the technology organization's strategic roadmap and multi-year vision, translating strategic priorities into actionable initiatives with clear ownership, timelines, and success metrics
• Drive cross-functional strategic initiatives that require coordination across multiple technology teams and business units
• Conduct strategic analysis and provide data-driven recommendations on technology investments, organizational structure, and capability development

Program & Initiative Management

• Drive high-priority, cross-functional technology initiatives from conception through delivery, establishing program governance frameworks including steering committees, reporting cadences, and escalation paths
• Drive accountability for program outcomes through clear goal-setting, progress tracking, and stakeholder communication while identifying and resolving blockers, dependencies, and resource constraints
• Manage program portfolio prioritization and capacity allocation across the technology organization

Financial Management & Planning

• Own the technology organization's financial planning process, including managing the annual budget, monthly forecasting, and variance analysis
• Provide financial modeling and business case development for technology investments and organizational changes, tracking financial metrics and identifying cost optimization opportunities
• Manage vendor relationships and contract negotiations for strategic technology partnerships

Workforce Planning & Organizational Development

• Lead workforce planning initiatives including headcount planning, organizational design, and talent strategy, partnering with HR and recruiting teams to formulate hiring strategies for critical positions
• Oversee staff allocation and resource optimization across technology teams and initiatives
• Develop succession planning frameworks and identify capability gaps requiring development or acquisition while driving organizational change management

Governance

• Establish governance processes for technology decision-making, architectural standards, and delivery commitments
• Prepare executive communications, presentations, and materials for board meetings, leadership reviews, and company-wide updates
• Facilitate strategic decision-making processes and ensure follow-through on commitments and action items

Stakeholder Management & Communication

• Serve as a trusted proxy for the CTO in meetings, decisions, and cross-functional initiatives while building strong relationships with business unit leaders, product management, and other key stakeholders
• Drive alignment between technology and business priorities through effective communication and partnership
• Represent the technology organization in enterprise-wide strategic initiatives and manage sensitive and confidential matters requiring discretion and sound judgment

People & Management Skills

• Experience with leading and developing high-performing teams, providing coaching, mentorship and performance management whilst building organizational capability and fostering a culture of accountability and continuous improvement
• Involvement OKR definition including translating strategic objectives into measurable key results whilst ensuring alignment with broader organizational goals and cross-functional dependencies
   

Required Skills and Experience:

Experience

• 10+ years of progressive experience in technology organizations, with at least 5 years in strategic operations, program management, or chief of staff roles
• Demonstrated experience working directly with C-level technology executives (CTO, CIO, VP Engineering) in a strategic capacity with proven track record leading complex, cross-functional programs
• Experience with workforce planning, organizational design, and change management in technical organizations, ideally with background in financial management and budgeting for technology investments

Technical & Business Acumen

• Deep understanding of technology organization structures, software development lifecycle, and modern engineering practices
• Ability to engage credibly with technical leaders and teams while translating complex technical concepts for business stakeholders
• Strong financial acumen with experience in budget management, forecasting, and financial analysis

Skills & Competencies

• Strategic thinking: Ability to see the big picture, identify patterns, and develop long-term strategies while maintaining focus on execution
• Operational excellence: Systematic approach to building scalable processes, governance frameworks, and operating models
• Program leadership: Proven ability to drive multiple complex initiatives simultaneously with competing priorities and resource constraints

Working For Us:
At Cyncly, we call our team OneCyncly, a reflection of how we work together as one, united by our purpose: powering businesses that bring spaces to life. Our strength comes from our diversity of experiences, perspectives, and skills - and we thrive when we work together with openness, trust, and respect.

Here, you’ll join a group of colleagues who take ownership, solve problems, and focus on making an impact. We embrace curiosity, welcome new ideas, and see mistakes as opportunities to learn. You’ll have the freedom to work flexibly and autonomously, supported by teammates and leaders who are committed to your growth.

We celebrate the different ways people contribute and encourage everyone - from every background - to bring their authentic self to work. Because when we collaborate, challenge each other, and share what we know, we build something better together.

If you want to work in a place where your ideas matter, your growth is valued, and your work shapes the spaces people live, work, and play in - come join us.