Director, End User Digital Experience

AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: Director, End User Digital Experience

Location: Cambridge or London

Employment Type: Full-time

The job

The Director of IT End User Digital Experience is a strategic leadership role responsible for driving the vision, strategy, and execution of end user technology services within the organization. This individual will lead a team focused on enhancing employee productivity, satisfaction, and engagement through seamless digital experiences across devices, platforms, and applications. The successful candidate will be a champion for user-centric design, digital transformation, and operational excellence, ensuring technology empowers employees to deliver exceptional business results.

Key responsibilities

• Develop and implement a comprehensive strategy for end user digital experience, aligning with organizational goals and business objectives.
• Lead, mentor, and manage teams responsible for IT support and services.
• Collaborate with peers and teams responsible for IT device management, collaboration tools, and digital workplace solutions.
• Collaborate with business stakeholders to identify pain points and opportunities for improvement in the employee technology experience.
• Drive adoption of modern workplace technologies, including cloud-based collaboration platforms, mobility solutions, and self-service IT support.
• Establish and monitor key performance indicators (KPIs) to measure user satisfaction, service quality, and operational efficiency.
• Champion initiatives to improve accessibility, inclusivity, and usability of digital tools for all employees.
• Collaborate with IT Commercial, Sourcing and Vendor Management to oversee vendor relationships and contracts related to end user devices, software, and support services.
• Ensure compliance with security, privacy, and regulatory requirements across all end user services.
• Manage budget and resources for end user services initiatives.
• Stay current with industry trends and emerging technologies to continuously improve the digital workplace.

Essential requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field; Master’s degree preferred.
• 10+ years of experience in IT leadership roles, with a focus on end user services or digital workplace transformation.
• Proven track record of delivering innovative IT solutions that improve employee experience and business outcomes.
• Strong knowledge of modern workplace technologies (e.g., Microsoft 365, Google Workspace, endpoint management, collaboration tools).
• Excellent communication, leadership, and stakeholder management skills.
• Experience with IT service management frameworks (e.g., ITIL) and user experience measurement methodologies.
• Ability to manage complex projects, budgets, and vendor relationships.
• Commitment to continuous improvement and user-centered design.

Desired skills

• Change management and organizational transformation experience.
• Experience in large, global organizations with diverse user populations.
• Understanding of accessibility standards and inclusive design principles.
• Strong analytical and problem-solving skills.

IT at AVEVA

Our global team of 300+ IT professionals is responsible for the systems and platforms that keep AVEVA running. By empowering our colleagues and ensuring the smooth operation of the company, we help keep the business healthy and productivity high.  We also provide key support for the transformation and modernisation efforts globally.

We pride ourselves on a collaborative, inclusive and authentic culture that provides a framework allowing for autonomy, whilst always being available for support and guidance. We respect the differences that each team member brings and seek to include those perspectives in our solutions for our business functions. The energy and sense of purpose is evident when talking to team members, you will feel part of something special from the first day you join.

Find out more: https://www.aveva.com/en/about/careers/

UK Benefits include:  

Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.  AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.