Director Employee Experience Technology

To be effective, an individual must be able to perform each job duty successfully: 

• Own and advance HR’s technology and AI strategy, ensuring alignment with organizational strategy, governance standards, and risk management expectations. 

• Shape and lead AI governance for HR, including ethical use, data security, compliance, approval processes, and ongoing oversight. 

• Architect a cohesive digital employee experience across the full employee lifecycle, ensuring solutions are intuitive, scalable, and effective. 

• Develop, evolve and maintain an integrated HR technology/AI roadmap prioritizing initiatives based on business value, employee experience, and operational impact. 

• Lead and manage the HR product management and system analyst team(s), setting clear priorities, expectations, and performance outcomes. 

• Develop and coach well-trained, motivated, and professional staff while establishing credibility as an effective and responsive technology partner. 

• Define, implement, and drive best practices for product management and systems analysis, ensuring consistent standards, methodologies, and high‑quality execution across the team. 

• Drive enterprise integration and orchestration across HR Technology, partnering with data, operations, technology, and process owners to ensure intuitive end-to-end experiences. 

• Serve as a strategic advisor to HR leadership on technology capabilities, emerging trends, and opportunities to improve efficiency and effectiveness. 

• Evaluate the current landscape and recommend and apply best practices related to processes, workflows, tools, and internal and external resource alignment to increase consistency and reliability. 

• Oversee vendor relationships, system performance, and lifecycle management to ensure reliability, value, and alignment with business needs. 

• Ensure consistent execution, change management, and adoption of HR technology solutions. 

• Ensure HR technology/AI initiatives support strong employee experiences while enabling leaders and team members to make informed, data‑driven decisions. 

• Monitor outcomes and success metrics related to employee experience, system utilization, and operational efficiency, adjusting strategy as needed. 

• Perform other duties as assigned. 

KNOWLEDGE, SKILLS, and ABILITIES 

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

Experience 

• 8+ years of experience in leading technology initiatives, preferably HR Technology solutions.  

• 5+ years Product Management, with a focus on enterprise scale technology solutions.  

• 5+ years’ leadership experience in a management role, overseeing technology product teams and system analysts. 

Education 

• Bachelor’s degree in business, information systems or related field.  OR 3 combined years of progressive equivalent experience relevant to functional area. 

• Master’s degree preferred. 

Licenses, Certificates, Registrations 
n/a 

Computer/Office Equipment Skills 
Demonstrated proficient skills with Microsoft 365 for corporate use, including CoPilot, Teams, Outlook, Word, PowerPoint, and Excel. 

Other Skills and Abilities 

• Results driven and proactive, with a strong sense urgency and accountability 

• A strategic approach, with the ability to lead and motivate your team 

• Able to promote and maintain high standards of customer service at all times improving outcomes for employees and Credit Union members. 

• Strong organizational and management skills promoting cross functional collaboration and mutual desire for results. 

• Excellent communication skills, both written and oral demonstrated through all levels within the organization, from end-user to senior management regarding business and IT needs. 

• Adaptive to change, responds positively to altered circumstances or conditions. 

Leadership and Organization Development 

• Creates a sense of urgency and accountability in delivering objectives and a culture which fosters innovation and creativity 

• Develops multifunctional leadership 

• Coaches individuals to reach full potential, builds coaching capability in others 

• Helps orchestrate talent development & movement across the business unit or function 

• Leads work effectively & regularly across functions 

• Responsible for effectiveness of team(s) and performance results   

Scope and Strategic Impact 

• Responsible for a business process in a function of notable risk and complexity 

• Directs multiple related teams or function with significant and critical organization-wide impact  

• Operates with autonomy on operational matters, accountable to BU Leadership 

• Limited to no revenue generation responsibilities (except for sales) 

• Has budget responsibility 

• Actively develops strategic plan for the function or business processes with VP 

• Sets objectives for self and/or a team/project members 

• Delivers the results that have a tangible impact for function or business process 

• Adapts strategy to changing conditions 

• Identifies external threats and opportunities and adapts strategy to changing conditions 

• Strategic planning horizon generally 1 - 3 years 

• Actively participates in building BU plan 

Analytical Thinking & Problem Solving  

• Applies company level financial and economic perspectives to decision making and problem solving 

• Uses substantial intuition and experience to complement data 

• Gathers and analyzes information at an expert level 

• Manages the resolution of complex or unusual business problems 

• Applies analytical thinking, problem identification and solving and decision making 

• Implementation of solutions requires a medium-term view