Director, Electronic Document Management

Posting Date

Application Deadline

Pay Range

Job Type

Department

About the Position

The Director of Electronic Document Management (EDM) is responsible for senior administration of major program elements for the Clerk’s Electronic Document Management (EDM) Program.  Program elements include the development of the long-term strategic plan, the initiation and management of large, complex automation projects requiring collaboration with multiple stakeholders across the entire justice and law enforcement community in Maricopa County and collaboration with State partners, the development and maintenance of EDM policies and procedures, and the management of the program budget (including automation, training, and personnel).  Provides direct and indirect supervision to Managers, Supervisors, Leads, and staff.

About the Office of the Clerk of the Superior Court

Join a team on a mission to provide fair and equitable access to justice. Our department is looking for people who strive to provide excellent customer service, collaborate in a team atmosphere, and serve the community by actively learning through experiences, using both successes and failures as opportunities to learn and grow. Every team member plays a vital role in providing services for the justice system, the legal community, and the general public.

Factors for Success: COSC adopted the Factors for Success to provide transparent guidance on sustainability, strategic initiative achievement, a positive learning culture, and inclusivity by linking foundational skills and value-based behaviors.  The four Factors for Success and related competencies are:

• Thought: Have and use the appropriate knowledge. (Business Acumen, Customer Focus, Strategic Mindset)
• Results: Take initiative and be accountable for results.  (Takes Initiative, Ensures Accountability, Results Focused)
• People: Effectively communicate and interact with others.  (Influential, Develops/Others Teamwork, Collaborative)
• Self: Recognize and reflect on oneself and one’s behavior.  (Authentic, Aware, Flexible)

Proud to Offer

• Work with a greater purpose

• Tuition reimbursement

• Exceptional work-life balance with hybrid schedule options

• Opportunities for growth and development within Maricopa County

• Low-cost, high-value healthcare for you and your qualifying dependents

• Child care benefits, including access to our on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families

• Paid vacation, sick time, and parental leave

• Extensive wellness program, including an incentive

• Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 11.98% per paycheck contribution rate that includes a 100% employer match on Day 1

• Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more!  Work With Us | Maricopa County, AZ

We Require

• Five years of experience, including three years of supervisory or management experience
• Bachelor’s degree in Computer Science, Computer Information Systems, Business Administration, Project Management, or a related field
• Other combinations of education and experience may be considered in substitution for the minimum qualifications

We Also Value

• Progressive experience in enterprise document management, ECM, content services, information management, IT applications, or a closely related discipline
• Leadership/management experience, including managing technical professionals, analysts, administrators, vendors, or cross-functional teams
• Direct program management and/or certifications in Project Management
• Hands-on expertise and experience with Hyland OnBase implementation, modernization, migration, integration, or major upgrades in a large or complex environment (i.e., the judicial system)
• Experience developing and executing document/content management strategy and roadmap

Job Contributions

• Use a high level of independent discretion and judgment in managing strategic, operational, and tactical aspects of the major program elements
• Develop the long-term strategic plan for EDM to ensure high availability of the EDMS and to capitalize on product capabilities that improve the department’s efficiency and customer experience
• Work with relevant stakeholders to prioritize issues based on their severity, potential impact, and criticality to the organization's operations
• Identify the need to develop and refine policies related to EDM
• Provide leadership, technical expertise, and accountability to project management and project teams through determining priorities, project and schedule planning, and project outcome evaluations
• Perform quality reviews and track project milestones, expenditures, deliverables, and business values; actively resolve risks, issues, and activities to ensure project success
• Leverage digital solutions to optimize processes, improve access, enhance security, and support sustainability.
• Create and manage program financial activities, including budget preparation, tracking, and reporting related to the Clerk’s Electronic Document Budget Activity
• Chair the steering committee set up to review and update documented policies, procedures, and configurations related to the EDM solution to ensure consistency and transparency
• Identify conflicting issues across all program elements and develop solutions for resolution
• Coordinate with Data Center and Database Administrators to ensure adherence to a comprehensive disaster recovery plan that includes regular data backups, offsite storage, and procedures for restoring data in case of system failures, natural disasters, or other emergencies
• Implement and maintain the EDM system to ensure problems do not resurface and the system remains secure and efficient
• Prioritize issue remediation and establish a well-defined process for continuous monitoring and improvement. Establish and maintain a proactive approach to maintain the integrity, availability, and security of the EDM system, ensuring it effectively serves the Clerk’s Office, Superior Court, and their customers
• Lead the development of new product capabilities from requirements to implementation, including the development of a business case and Return on Investment (ROI)
• Perform other duties as assigned

Working Conditions

• Mostly office setting in a high-volume, fast-paced environment. Build constructive relationships with people, both similar to and different from oneself, in an open, friendly, and accepting way.  Models supportive, inclusive, and equitable behavior; acts with positive intent, mutual respect, and honesty
• Requires long periods of sitting while completing computer activities. Ability to frequently ascend and descend 1-3 steps to the work area, with or without accommodation
• Ability to lift boxes or other items up to 20 pounds and carry, push, or pull from one courthouse to another
• May require travel to and from job-related locations during the course of a scheduled workday, subject to County policies regarding the use of County vehicles and/or private vehicle use on County business.

Selection Procedure

• Consideration will only be given to candidates who submit online applications

• Candidates will be contacted primarily through email and their Workday online application profile

• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [email protected] to initiate the interactive process.

Apply Now!