Director, E-commerce Merchandising

| Austin, TX, USA | Hybrid
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As the Director, E-Commerce Merchandising, you will develop and drive the strategy of our Merchandising team to improve customer conversion and retention. You will utilize your experience and understanding of ecommerce trends, data, algorithmic recommendations, in-app promotion, and editorial curation to drive revenue growth and enhance the overall customer experience. This position leads our Merchandising team and reports to the VP, Revenue

What You'll Do

  • Develop, evolve, and execute the ecommerce merchandising strategy in alignment with overall business objectives, customer experience, and merchant success
  • Oversee the planning and execution of promotions, seasonal campaigns, and related product launches, ensuring timely execution and alignment with marketing and sales strategies
  • Utilize data-driven insights and analytics to analyze performance, identify trends, optimize product assortment, and develop an holistic merchandising strategy that drives orders and profitability
  • In partnership with the Integrated Marketing team, develop and align marketing campaigns with merchandising efforts to acquire new customers, retain existing customers, and strategically drive category and merchant adoption
  • Lead a team of merchandising professionals, providing guidance, mentorship, and performance feedback to drive excellence and achieve department goals
  • Foster a culture of collaboration, creativity, and accountability within the merchandising team, promoting a positive work environment and a passion for excellence
  • In partnership with the Business Analytics and CRM teams, identify opportunities and provide strategic recommendations to build customer and merchant value by introducing new categories, merchants, and use cases to customers
  • In partnership with the Integrated Marketing and Brand teams, add merchant locations and curate compelling editorial categories that solidify Favor as a local authority in Texas
  • Collaborate with the Sales, Business Analytics, and CRM teams to drive success for existing merchant partners, and lay the groundwork for new merchant partnership opportunities
  • Develop and optimize a campaign calendar to drive category and merchant awareness
  • Partner with Product, Business Analytics, and Data Science teams to develop and implement merchandising tools, processes, algorithms and best practices to streamline workflows, improve efficiency, and develop recommendations that drive conversion and retention
  • Stay current on industry trends, competitor activities, and emerging technologies to identify opportunities for innovation and differentiation in the e-commerce space

Skills You Have

  • A bachelor's degree in business administration, marketing, merchandising, or related field
  • A master of business administration degree is preferred
  • 10 years of experience in ecommerce merchandising, with at least 4 years in a leadership role
  • A proven track record of driving revenue growth and optimizing merchandising strategies in a fast-paced e-commerce environment
  • A demonstrated track record of creating strategic relationships across the business while driving alignment on high-priority, high-visibility initiatives
  • Strong analytical skills with the ability to interpret data, draw insights, and make data-driven decisions
  • A deep understanding of e-commerce platforms, technologies, and best practices, with proficiency in e-commerce analytics tools and systems
  • Excellent time management and organizational skills with the ability to manage competing priorities while meeting deadlines
  • Ability to partner seamlessly with cross-functional teams across an organization

Who You Are

  • You are a strategic thinker with a results-oriented mindset, capable of developing and executing long-term merchandising plans while also managing day-to-day operations
  • You are an excellent leader with communication and interpersonal skills that inspire and motivate cross-functional teams
  • You thrive in a collaborative, team-oriented environment while effectively managing multiple priorities and deadlines

Life at Favor

Where you’ll work: This is a hybrid role, meaning you’ll work from home roughly three days per week and collaborate with other team members in person at our HQ in Austin, Texas for the remaining work days. No matter where you work best, we foster an inclusive and flexible environment to support our workforce. 

Benefits: We offer premium health, vision, dental, and life insurance, alongside 401(k) options. We go beyond the basics, while also throwing in Favor delivery fee credit and H-E-B discounts! 

Paid time off (PTO): We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to all team members.

Learning and development: We encourage personal growth and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators.

Community: Whether you’re an avid cyclist, dog lover, or Magic enthusiast, there’s a group for you here. We foster community through Employee Resource Groups (ERGs), company-wide events, happy hours, and regular connection opportunities.

Diversity, equity, and inclusion: At Favor, we believe that to be the best delivery app in Texas, we need to represent all Texans. We are committed to growing a team with different backgrounds, experiences, abilities, and perspectives, and we are an equal opportunity employer. 

In addition, as a candidate, if you require any accommodations throughout the recruitment process, simply let your recruiter know! Our talent acquisition team will work with you directly to ensure a smooth and delightful process.

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Technology we use

  • Engineering
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An Insider's view of Favor Delivery

How would you describe the company’s work-life balance?

Favor truly talks the talk and walks the walk when it comes to prioritizing team members’ personal lives, mental health, and work-life balance. Especially with all of the challenges that last year brought, Favor created even more opportunities for team members to relax, recharge, and focus on mental health and overall wellness.

Amanda Going

Account Executive, Sales

What does your typical day look like?

I appreciate that I have the flexibility to switch it up and work in the office some days and work from home others. No matter where I’m working, I spend my days coding, collaborating on projects, and connecting with my peers!

Shruthi Krish

Software Engineer II

How has your career grown since starting at the company?

I’ve been lucky enough to pivot my career from Sales to Product Management and even luckier to have been able to do that at Favor. I couldn’t think of a better place to foster the foundation of my career as a PM than among such a unique and caring group of product leaders!

Demi Young

Product Manager

How do you make yourself accessible to the rest of the team?

I’m a HUGE believer in the power of 1:1s, and the importance of keeping a regular check-in on the calendar with my team members. If we are able to have that baseline of consistent, reliable check-ins, I find that my team members are more comfortable reaching out and scheduling additional time with me if they need it.

Kim Klask

Director, Engineering

What makes someone successful on your team?

Favor is a healthy place for an engineer for many reasons, particularly because of the high level of trust and autonomy. There is zero micro-management, zero gate keeping, and big opportunity for high impact. A successful engineer will need to be a self starter, with a high degree of ownership in their work.

Adam Reidelbach

Software Engineer II

What are Favor Delivery Perks + Benefits

Favor Delivery Benefits Overview

Favor is proud to offer a wide range of benefits to team members. From medical, dental, vision, and life insurance to unlimited PTO (that's actually unlimited), discounts, commuter reimbursement, and mental health support, our goal is to provide benefits to team members that enable them to have a healthy life inside and outside of work. Explore all you can enjoy as a Favor team member below!

Volunteer in local community
Join fellow team members who volunteer across Texas.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
We have team members spread across Texas and beyond! Some work from the office, some from home, and some do a mix of both. No matter where you work, we foster an inclusive and flexible environment.
Remote work program
We have team members spread across Texas and beyond! Some work from the office, some from home, and some do a mix of both. No matter where you work, we foster an inclusive and flexible environment.
Diversity employee resource groups
We offer a range of employee resource groups, including Somos@Favor, Moms@Favor, Femme@Favor, Dads@Favor, Black@Favor, Asians@Favor, Queer@Favor
Hiring practices that promote diversity
We hire using processes that eliminate biases against groups and individuals. We always aim to have team members as unique as the communities we serve.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Partner Guidance is a FREE benefit ALL Favor team members (medical-enrolled or not) and family members living in their household can use for help with any of life's concerns.
Financial & Retirement
401(K) matching
Child Care & Parental Leave
Generous parental leave
Favor offers generous parental leave for both birth and adoption.
Family medical leave
Adoption Assistance
We offer reimbursement of eligible expenses for adopting parents as they grow their families.
Fertility benefits
Team members enrolled in select plans have access to fertility benefits for fertility treatment.
Vacation + Time Off
Unlimited vacation policy
Office Perks
Commuter benefits
We reimburse eligible commuting expenses monthly.
Free snacks and drinks
Some meals provided
Catered lunches are provided Tuesday and Thursday at our office.
Company-sponsored happy hours
Head on over to the bar at Favor HQ for drinks and good vibes every Thursday for Happy Hour. Cheers!
Onsite office parking
Onsite gym
Professional Development
Lunch and learns
Learning Labs are a diverse set of skill-building classes and workshops centered around personal and professional development.
Promote from within
Mentorship program
The Favor Intern(al)ship program allows team members to develop new skill sets and interact with other teams.
Online course subscriptions available

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