At MetLife, we’re a purpose-driven company that helps our customers build a more confident future.
United States

Director, Disability and PFML Compliance

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Description and Requirements
Role Value Proposition:
Selected candidate ensures Group Disability and Absence Management products are compliant with state and federal laws and regulations by means of timely and thorough analysis, and the development and implementation of business policies and procedures. Candidate will also provide thought leadership and advocate/influence new statutes and regulations to best align with MetLife's Group Benefits product and operations capabilities for disability and employer leave mandates, in particular Paid Family & Medical Leave.
Key Responsibilities:
• (Group Disability Product): Review proposed and enacted legislation, regulatory orders, and existing policies and procedures for compliance with all regulatory requirements, developing and documenting new or revised policies and procedures to comply with such regulatory requirements and creating communications and training materials to assist in implementation of new or revised policies and procedures under the direction of the Disability Compliance Lead.

    • Research business processes to determine whether they comply with legislative and regulatory mandates, including researching facts relating to market conduct exam findings.
    • Participate in the development and implementation of compliant business processes required to comply with legislative and regulatory mandates relating to disability insurance and employer leave mandates.
    • Partner with the Disability business units and the Law Department to ensure all affected parties are consulted during the documentation process and that all new or revised business processes can be administered efficiently and consistently.
    • Subject matter expert for responding to group disability queries related to annual Market Conduct Annual Statement (MCAS)
    • Ensure MCAS filing, state data calls, and market conduct exam responses are submitted timely and perform pre-submission QA, updating procedures to align with system enhancements
    • Provide assistance with matters involving privacy and confidential information, responding to requests for and/or disclosure of private information.
    • Represent Group Disability on cross-product and line of business projects, including child support intercept

• (Paid Family & Medical Leave): Review current plan offerings for compliance with existing and developing state and federal laws related to Paid Family & Medical Leave. Responsible for notification and analysis of annual state updates and other off cycle PFML changes. Review product content for compliance with PFML laws when state updates are made. Support review of annual CMG updates and claims questions for current programs.

    • Coordinate with the Law Department and Disability business unit on new product development specific to Paid Family & Medical Leave.
    • Subject matter expert representing MetLife in trade and industry groups to shape and influence state legislative and regulatory proposals and provide substantive recommendations. Review and assist business units on policy language development.

Essential Business Experience and Technical Skills:

  • Bachelor's degree
  • 3+ years of experience performing research on laws & regulations
  • 5+ years of experience in Group Benefits, preferably Disability and State Paid/Unpaid Leave Programs, and associated laws such as the ADA, ERISA, etc.


  • Working knowledge of Microsoft Word, Excel and familiarity with computer programs.
  • Knowledge of Lexis/Nexis and other legal research databases, and ability to learn to use insurance research tools.
  • Excellent written and verbal communication skills.
  • Experience in statutory construction and analysis
  • Experience in legal research and analysis, law school experience or Juris Doctor Degree preferred
  • Excellent communication; verbal and in writing, and coordination skills.
  • Personality and inter-personal skills to work well with others and gain their support.
  • Good organization skills, strong work ethic, self-motivated, with the ability to work independently.
  • Interest and enthusiasm to tackle new challenges and responsibilities.

At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective we're dedicated to making a difference in the lives of our customers.
The salary range for applicants for this position is $98,000 - $165,000.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$98,000 - $165,000

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

What are MetLife Perks + Benefits

Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Our employee-led networks support families; LGBTQ+; diverse abilities; veterans; multiculturalism; generations; women; Black professionals, Latino professionals and Pan Asian professionals.
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
In addition, employees who work at least 1,000 hours in a 12-month period become eligible to participate in the Retirement Plan after their first year of employment and after they have reached age 21.
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Company sponsored family events
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Floating holidays
Office Perks
Commuter benefits
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available

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