At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job DescriptionRemote/Hybrid – North America (Toronto or Boston preferred)
Quadient is seeking a high‑impact Director of Digital Sales Development, to lead our SDR organization, overseeing managers and frontline teams driving pipeline across inbound and outbound channels. In this first- and second-line leadership role, you’ll own pipeline performance for our CCM and Financial Automation portfolios. Optimizing inbound conversion in partnership with Marketing while building a scalable, predictable outbound engine.
We’re looking for a strategic, hands‑on leader with deep outbound expertise, a track record of pipeline growth, and the ability to build accountable, high‑performing teams. You embody Quadient’s EPIC values, communicate with clarity, collaborate seamlessly across Sales, Marketing, and Operations, and bring a data‑driven approach to evolving modern prospecting motions, including AI‑supported strategies to drive focus, efficiency, and execution.
- Own pipeline generation across inbound and outbound motions
- Partner with Marketing to improve inbound conversion, speed-to-lead, and MQL-to-pipeline performance
- Build, scale, and refine a high-performing outbound engine that drives incremental pipeline
- Lead and develop SDR managers and teams with clear expectations and execution rigor
- Foster a culture of accountability, coaching, and measurable performance
- Align with Marketing and Sales on ICP, territory strategy, and campaign execution
- Advance modern outbound practices (multi-channel, signal-based outreach)
- Leverage AI-enabled capabilities in partnership with SDR Ops/AI teams
- Optimize cadences, workflows, and tooling for inbound/outbound efficiency
- Implement KPI frameworks for transparency into conversion and pipeline metrics
- Equip SDRs to articulate Quadient’s value across Digital solutions
- Contribute to global SDR best practices and strategy
- 5+ years in B2B Sales Development; 3+ years leading SDR managers and teams
- Proven success driving both inbound conversion and outbound pipeline generation
- Experience building scalable outbound programs across SMB, Mid‑Market, and Enterprise
- Strong cross-functional communication and influence skills
- Deep outbound expertise in segmentation, messaging, and multi-channel strategy
- Familiarity with modern sales engagement tools (Salesforce, Salesloft, LinkedIn Navigator, ORUM, 6sense, etc.)
- Strong coaching, performance management, and talent development skills
- Analytical mindset with strong operational rigor
- Technically savvy and open to AI-driven SDR enhancements
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Additional InformationRewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
Top Skills
What We Do
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Because connections matter.
