Director, Digital Program Management

As our Director, Digital Program Management,  you will…

Oversee a digital project management team's daily operations.  Drive day-to-day workflow, fostering growth and development. You'll spearhead digital resource planning, ensuring we have the skills and resources needed to stay ahead. Collaborating closely with Account Management and New Business teams, you'll shape the digital strategy for our clients and work with our VP, Program Management on project scopes and plans. If you're ready to make a real impact in digital project management, we want you on our team!

Be Accountable and Responsible

• Overall responsibility for the flow and efficiency of work across the digital team, from SOW development, planning, creative, development, testing, launch, reporting and maintenance
• Reporting to Sr Management on overall resource planning/utilization
• Weekly, quarterly, and yearly reporting on various aspects of digital projects, including profitability, forecasting, types of projects, who is working on what, etc.
• Build and sustain relationships at all levels and with all groups in the agency in order to assist with adjusting deliverables as needed with clients.  
• Alert the team if a project strays out of scope or the originally set parameter
• Lead contingency planning, and problem resolution, and recommend solutions to maintain schedules, budgets, and quality deliverables
• Manage freelance hours and cost for content development and external production as needed
• Develop, manage, and enforce a rigorous approvals process internally through the production phases of each project
• Oversee testing process and quality standards on all projects
• Keep the Department Director aware of progress on each project and the development/deployment of the process – raising concerns as quickly as possible
• Work with Project Management to ensure the Advantage database is up to date with detailed records of the digital project daily to-dos 
• Implements Agency workflow process and quality assurance procedures to ensure successful execution as measured by agency goals and client satisfaction 
• Provide insight on process improvements or resources/tool opportunities
• Ensure Development files and specs are organized and complete to ensure an accurate archive of the project and easily located as needed
• Attend and participate actively in all necessary weekly status meetings 

These are the qualifications we’re looking for

• 8-10 years of digital project management experience within a consulting firm or marketing services agency
• Proven track record of successfully planning, managing, scoping, estimating, and executing projects   
• In-depth knowledge of CMS Solutions, preferably, Sitecore, AEM, etc. 
• Ability to translate client requirements into actionable project plans 
• Excellent understanding of all digital production disciplines
• Proficient with Agile Methodology
• Strong understanding of data-driven marketing principles, data analysis, segmentation, and targeting
• Self-motivated, quick, and assertive
• Extremely oriented and organized
• Exceptional time management skills
• Excellent writing and communication skills
• Cool, calm, collected, and collaborative
• Proficient in Google Workspace (Docs, Slides, Sheets, Gmail)

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At MERGE, we’re committed to fostering an environment where our team members can thrive in both their careers and personal lives, ensuring they feel supported and empowered to succeed.

MERGE is proud to invest in benefits that include meaningful Medical, Dental, Vision, Life Insurance, 410K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus many other benefits and rewards.

MERGE believes in transparency and equity. In accordance with state regulations, we’re proud to include salary ranges in our job postings to ensure fair compensation practices.

The salary range for this role is $120,000 - $125,000, based on individual’s skills, experience, qualifications, location, and other relevant factors. The salary pay range is subject to change and may be modified at any time.  

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States