Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.
The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights.
The Enterprise Digital Experience Team manages product and design for American Express’ proprietary digital experiences, including the Amex Mobile App, americanexpress.com, and Customer Personalization.
We are looking for a Product Director to lead Amex experimentation platform strategy and expand adoption of testing across digital product teams. This leader will manage a team of product managers and experimentation specialists, own the roadmap for Amex’s experimentation platforms, and partner with Product, Engineering, Analytics, and channel teams to help teams run high-quality experiments at scale.
Responsibilities- Lead the experimentation product team and set the strategy for experimentation across Amex digital experiences
- Own the roadmap for Amex experimentation platforms, including Statsig and xPress.
- Partner with Web, App, Product, Engineering, and Analytics teams to plan, prioritize, and execute testing programs that drive measurable business outcomes
- Define and maintain experimentation playbooks, standards, guidelines, and best practices
- Drive adoption of experimentation through education, communication, and stakeholder engagement
- Promote a test-and-learn culture that supports faster, data-informed product decisions
- Partner with Technology to improve the speed, reliability, and scalability of experiment delivery
- Stay current on experimentation, analytics, product development, and industry trends
- 7+ years of experience in product management, experimentation, analytics, or digital product development.
- Strong understanding of experimentation methods, statistical concepts, testing processes, and product decision frameworks
- Experience defining product strategy, building roadmaps, and aligning cross-functional teams
- Strong analytical skills and experience using tools such as Adobe Analytics or similar platforms
- Excellent communication skills, including experience presenting to senior leaders and influencing stakeholders
- Experience applying build-measure-learn practices or experimentation-driven product development
- People leadership experience, including coaching and developing product managers or product owners
- Self-motivated, entrepreneurial, and comfortable operating with autonomy
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
Skills Required
- 7+ years of experience in product management, experimentation, analytics, or digital product development
- Strong understanding of experimentation methods and statistical concepts
- Experience defining product strategy and building roadmaps
- Strong analytical skills and experience using tools such as Adobe Analytics
- Excellent communication skills and experience presenting to senior leaders
- Experience applying build-measure-learn practices
- People leadership experience, including coaching product managers
- Self-motivated, entrepreneurial, and comfortable operating with autonomy
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
