JOB SUMMARY
This role will be hybrid f you live within 50 miles of an office you are required to be onsite 3 days a week (T, W, Th). Remote outside of 50 miles.
This role will be the driving force behind our digital product strategy and execution. Incumbent will lead our digital product management teams to define, develop, and deliver innovative digital solutions that meet customer needs, align with business objectives, and drive significant value. This role demands a digital product leader with a strong customer focus, a passion for digital innovation, and proven leadership abilities.
ESSENTIAL RESPONSIBILITIES
Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.
Product Planning & Execution: Oversee digital product delivery activity, from ideation and concept validation to launch and ongoing optimization. Ensure products are aligned with customer needs, market demands, and technical capabilities.
Stakeholder Management: Build strong relationships with key stakeholders across the organization, including technology, marketing, sales, and customer service. Effectively communicate product vision, strategy, and progress to stakeholders at all levels.
Customer Focus: Deeply understand customer needs and behaviors through market research, data analysis, and direct customer interaction. Translate insights into actionable product requirements and design improvements
Data-Driven Decision Making: Establish and track key performance indicators (KPIs) to measure product success and identify areas for improvement. Use data to inform product decisions and prioritize development efforts. Develop and implement strategies for product optimization, growth, and expansion.
Innovation & Experimentation: Foster a culture of experimentation and continuous improvement. Encourage the team to explore new technologies, test new ideas, and iterate rapidly based on results.
Vendor Management: Evaluate and manage relationships with external vendors and partners, ensuring they align with Highmark's strategic objectives and quality standards.
Other duties as assigned or requested.
EXPERIENCE
Required
7 years of experience in Digital Product Management
5 years of experience in Management or leadership role
5 years of experience in Agile Software Development methodology
Preferred
3 years of experience in Healthcare Industry
SKILLS
Excellent written, interpersonal communication and presentation skills
Demonstrated ability to work with minimal supervision with a high degree of organization and attention to detail; manage multiple simultaneous tasks, assignments, deadlines, and produce results, and be results-oriented team player who leads by example, holds self-accountable for performance, takes ownership, and champions all aspects product initiatives
Proven track record of defining project requirements and delivering successful projects on schedule
Knowledge of software development lifecycle, from planning to delivery
Ability to lead and influence others within a matrixed organization, and leads with a true sense of urgency with the ability to engage the workforce to do the right thing every time for our customers and clinicians; Leads with a customer and clinician-centric lens and advocates for a combined customer and clinician view in all interactions
Successfully partners through collaboration and sense of urgency regarding process implementation and improvement/optimization
Experience using sketches, flow diagrams, wireframes, mockups, prototypes, customer experience blueprints, and visual concepts
Conflict Management
Leadership
EDUCATION
Required
Bachelor’s degree in Science, Technology, Design, Healthcare or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
Master's degree in Science, Technology, Design, Healthcare or related field
LICENSES or CERTIFICATIONS
Required
None
Preferred
None
Language (Other than English):
None
Travel Required:
25% - 50%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office-Based or Remote Position
Physical work site required
Constantly
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
Pay Range Minimum:
$142,000.00Pay Range Maximum:
$236,000.00Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
For accommodation requests, please contact HR Services Online at [email protected]
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Skills Required
- 7 years of experience in Digital Product Management
- 5 years of experience in a management or leadership role
- 5 years of experience in Agile Software Development methodology
- Bachelor's degree in Science, Technology, Design, Healthcare, or a related field, or equivalent relevant experience and/or education
- 3 years of experience in the healthcare industry
- Master's degree in Science, Technology, Design, Healthcare, or a related field
Highmark Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Highmark Health and has not been reviewed or approved by Highmark Health.
-
Healthcare Strength — Medical, prescription, dental, and vision coverage are emphasized alongside 100% coverage for preventive exams, with onsite pharmacy access and fitness center availability at major campuses.
-
Retirement Support — An employer‑sponsored 401(k) with a company match is highlighted, with AHN materials illustrating a 100% match on the first 4% plus an additional 1% employer contribution as an example within the enterprise.
-
Wellbeing & Lifestyle Benefits — Wellness programs include stress‑management classes, health coaching, incentives for healthy activities, team‑member discounts, and volunteer incentives, with paid volunteer time also noted in the overall package.
Highmark Health Insights
What We Do
Highmark Health, a Pittsburgh, PA based enterprise that employs more than 40,000 people who serve millions of Americans across the country, is the second largest integrated health care delivery and financing network in the nation based on revenue. Highmark Health is the parent company of Highmark Inc., Allegheny Health Network, and HM Health Solutions. Highmark Inc. and its subsidiaries and affiliates provide health insurance to nearly 5 million members in Pennsylvania, West Virginia and Delaware as well as dental insurance, vision care and related health products through a national network of diversified businesses that include United Concordia Companies, HM Insurance Group, and Visionworks. Allegheny Health Network is the parent company of an integrated delivery network that includes eight hospitals, more than 2,800 affiliated physicians, ambulatory surgery centers, an employed physician organization, home and community-based health services, a research institute, a group purchasing organization, and health and wellness pavilions in western Pennsylvania. HM Health Solutions focuses on meeting the information technology platform and other business needs of the Highmark Health enterprise as well as unaffiliated health insurance plans by providing proven business processes, expert knowledge and integrated cloud-based platforms. A national blended health organization, Highmark Health and our leading businesses support millions of customers with products, services and solutions closely aligned to our mission of creating remarkable health experiences, freeing people to be their best. Headquartered in Pittsburgh, we're regionally focused in Pennsylvania, Delaware, West Virginia and New York, with customers in all 50 states and the District of Columbia. We passionately serve individual consumers and fellow businesses alike. Our companies cover a diversified spectrum of essential health-related needs, including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative technology solutions. We’re also proud to carry forth an important legacy of compassionate care and philanthropy that began more than 170 years ago. This tradition of giving back, reinvesting and ensuring that our communities remain strong and healthy is deeply embedded in our culture, informing our decisions every day.
