EU Digital is on mission to transform a 175+ year old loved brand into the next-generation of financial services, serving customers in 30+ countries delightful products.
We are looking for a Director, Digital Product EU to define the product vision, set the strategy, and drive execution at scale.
This is a high-impact leadership role that hat balances long-term vision with hands-on execution: you’ll shape the core remittance experience today while building new products that solve meaningful customer needs beyond remittances.
You’ll combine strong customer centricity, product vision, data rigour and close cross-functional partnership to attract and retain customers.
Key Responsibilities
Set ambitious EU product strategy defining and owning the roadmap for best-in-class remittance product as well as beyond remittance vision (wallets, banking. Etc) aligned to customers growth and engagement.
Lead a team of product managers, analysts and designers raising the bar on product craft, data rigour, customer centricity, and ambitious problems solving. You'll champion AI tooling within your own teams to increase velocity and quality by accelerating research, prototyping, experimentation, and decision-making.
Drive new customers growth through better onboarding, funnel optimization, referrals, lifecycle engagement, and localized experiences across European corridors.
Improve retention with delightful products reducing friction and increasing clarity on our pricing merchandising, network and delivery times.
Build for high-band senders by shaping a differentiated proposition for larger transfers, including tailored verification journeys, premium features, loyalty, and support.
Lead cross-functional execution with engineering, design, marketing, compliance, risk, and global product teams.
Expand beyond remittances by diversifying into adjacent financial services that deepen customer relationships and lifetime value
What We Are Looking For
Strategic execution at scale: A rare combination of clear, high‑level vision and the discipline to deliver consistently across a complex, multi‑country scope. Willing to go deep into the details, remove friction, and drive high‑quality outcomes at pace.
Proven product leadership: Significant experience in digital product management within fintech, cross-border payments, neo-banking, or high-growth consumer digital platforms.
Customer centricity: Ability to translate insights into simple, trusted, high-performing digital experiences.
Growth and CRO Expertise: Strong expertise in growth, CRO, onboarding, localization, experimentation, and funnel analytics
Exceptional Communication: The ability to influence cross-functional executives, navigate a highly matrixed global organization, and advocate passionately for the European customers.
#LI-Hybrid
Estimated Job Posting End Date:
06-19-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Skills Required
- Significant experience in digital product management within fintech or high-growth consumer digital platforms
- Ability to translate insights into high-performing digital experiences
- Expertise in growth, CRO, onboarding, localizations and funnel analytics
Western Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Union and has not been reviewed or approved by Western Union.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Job postings list Flexible Time Off for many U.S. roles and include at least one paid volunteer day. Global benefits materials outline paid time off categories across locations.
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Retirement Support — Retirement Support: U.S. roles commonly advertise a company 401(k) contribution. This feature is presented as a core element of the package for eligible employees.
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Parental & Family Support — Parental & Family Support: Company materials emphasize parental leave and adoption assistance. Education-oriented support such as scholarships and tuition assistance further extends family benefits.
Western Union Insights
What We Do
Western Union is here for what's next. Each day, our diverse global teams invent and build new ways to send, save, and spend money. Wherever our customers are in the world, whatever currency they prefer, we're evolving to meet the demands of tomorrow. When we help make financial services more accessible to people everywhere, we transform lives and communities, positioning us to become the world's most accessible financial services company. That's our vision, and we need talented, forward-thinkers like you to help make it a reality. Our global workforce tackles complex issues every day, making them the backbone of our innovative spirit since 1851. If you're ready to be part of our evolution, apply now.
Why Work With Us
Diversity is a core strength at Western Union, providing the foundation for our corporate values – purpose-driven, globally-minded, and trustworthy and respectful. With a presence in 200+ countries, we are committed to providing a rich and inclusive work environment that reflects each employee’s unique culture, background, and perspectives.
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