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The Director – Digital (El Salvador Digital Leader) is the senior firm-facing Technology leader for RSM US in El Salvador, accountable for technology operations, business enablement, resilience, and execution of agreed global technology direction. This role leads El Salvador-based technology capabilities, while connecting local delivery to global standards, direction, and leadership forums. The leader sets El Salvador technology priorities in partnership with business and global technology stakeholders, builds El Salvador as a strategic technology capability hub.
Essential Duties:
-Own El Salvador technology service delivery quality, operational resilience, staffing, vendor performance, and investment recommendations for El Salvador-based technology teams. Establish El Salvador-specific SLAs, service performance targets, capacity plans, continuity expectations, and escalation paths aligned to global standards. Manage the El Salvador technology workforce, including hiring, performance management, leadership development, succession planning, and critical talent retention. Ensure continuity and improvement of existing El Salvador-based IT services, including development and operations across all aspects of technology serving RSM US LLP as aligned with the US CTO. Model RSM’s core values and serve as a culture champion by fostering an inclusive, collaborative, and high-performing environment. Actively coach, mentor, and develop technology professionals by providing written and verbal feedback, understanding individual career aspirations, and aligning development opportunities accordingly. Provide regular reporting on El Salvador workforce performance, initiatives, and priorities to US leadership and the El Salvador Country Leader.
-Define and operate the governance and execution model connecting El Salvador technology delivery teams to US-led capability groups and broader RSM US LLP technology direction. Partner with technology capability leaders to determine the appropriate El Salvador delivery model for each capability area, including managed hybrid, center-of-excellence, shared services, or embedded models. Exercise defined decision rights for El Salvador technology priorities, workforce plans, vendors, service performance, and local execution exceptions, while ensuring alignment to global standards. Represent El Salvador technology in the larger technology leadership group and maintain the reporting cadence, capacity planning discipline, escalation model, and observability metrics needed for accountable delivery, including performance and investment transparency. Provide regular reporting on El Salvador technology performance, initiatives, and priorities to US leadership and the El Salvador Country Leader.
-Serve as the primary technology relationship leader for El Salvador business leadership. Translate business demand from El Salvador into technology priorities, capacity plans, and investment decisions. Ensure local El Salvador technology needs are met at the same service standard as found in other RSM US LLP member firms. Advise US leadership on El Salvador-specific administrative and cultural matters.
-Drive El Salvador-specific fiscal year technology roadmap aligned to the global technology 2030 vision. Identify and develop the next generation of technology leaders in El Salvador; formalize the organizational leadership structure for technology in El Salvador. Partner with relevant internal teams on El Salvador headcount, compensation, and financial governance. Manage El Salvador-specific vendor and partner relationships relevant to technology operations. Form part of the El Salvador Executive Leadership Team for overall alignment of local and global priorities.
-Other duties as assigned.
EDUCATION/CERTIFICATIONS
• Bachelor’s degree in computer science (or computer related discipline), or Business Administration or equivalent experience.
• Preferred: Master’s degree in computer or business related fields
• Proven desire to lead by example and constantly be looking for opportunities to stay.
TECHNICAL/SOFT SKILLS
• Demonstrated ability to leverage strong communication skills to lead a department, function or group of individuals
• Demonstrated ability to attract, lead, motivate, and retain a team
• Ability to manage financial forecasts, resource plans, and financial models
EXPERIENCE:
• 10+ years IT management experience
• 5 years of experience focused on customer service / engineering disciplines or software development organizations at scale
• 5 years of experience managing, mentoring, and developing people
• Preferred: Experience building and leading global support / engineering and/or software development organizations
LEADERSHIP SKILLS
• Ability to lead through collaboration, balancing multiple stakeholders – Required
• Strong critical thinking skills – Required
• Advanced leadership and interpersonal skills - Required
• Exceptional analytical and process development skills – Required
• Strong communication skills, both written and oral - Required
• Bilingual in Spanish and English - Required
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits https://rsmus.com/careers/el-salvador.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Salvadoran Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [email protected].
Skills Required
- Bachelor’s degree in computer science, a computer-related discipline, business administration, or equivalent experience
- 10+ years of IT management experience
- 5 years of experience focused on customer service, engineering disciplines, or software development organizations at scale
- 5 years of experience managing, mentoring, and developing people
- Ability to lead through collaboration and balance multiple stakeholders
- Strong critical-thinking skills
- Advanced leadership and interpersonal skills
- Exceptional analytical and process-development skills
- Strong written and oral communication skills
- Bilingual proficiency in Spanish and English
- Master’s degree in computer-related or business-related fields
- Experience building and leading global support, engineering, or software development organizations
RSM US LLP Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RSM US LLP and has not been reviewed or approved by RSM US LLP.
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Parental & Family Support — Parental leave, caregiver leave, and family‑building assistance are standout strengths, including 12 weeks fully paid parental leave, six weeks paid family caregiver leave, up to $50,000 in fertility coverage, and up to $20,000 per child for adoption or surrogacy, plus backup care resources. These benefits create a family‑forward package that stands out within the firm’s total rewards.
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Leave & Time Off Breadth — Time‑off options are broad, with self‑managed PTO for associates and above, at least 14 paid holidays, and firm‑wide wellbeing days alongside hybrid work flexibility. This breadth is consistently presented as a strong component of the overall offering.
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Healthcare Strength — Medical coverage includes multiple plan designs (two HDHPs and a PPO), telehealth access, and a mental‑health platform offering up to eight free 1:1 sessions per year. Health benefits are characterized as solid to strong for the industry.
RSM US LLP Insights
What We Do
RSM is the leading provider of audit, tax and consulting services to the middle market. With over 11,000 employees across the U.S. and Canada and a global presence in 120 countries, our purpose is to deliver the power of being understood to our clients, colleagues and communities. As first-choice advisors, we are focused on developing leading professionals and innovative services to meet our clients’ evolving needs in today’s ever-changing business environment. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. Through a supportive, caring culture, our people are empowered to be their authentic selves and share their unique perspectives. Our culture of diversity and inclusion enhances the insights we provide while transforming innovation, collaboration and business results through fostering an inclusive environment, working hard to engage a talented workforce and reflect our diverse community, and developing relationships that serve others in business and the broader community. Together, our people’s individual talents and diverse perspectives strengthen our teams and enhances the unique insights that we provide to our clients. For more information, visit rsmus.com.
