At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
People LeaderAll Job Posting Locations:
Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Warsaw, Masovian, Poland, West Chester, Pennsylvania, United States of AmericaJob Description:
DePuy Synthes is recruiting for a Sr. Manager, Procurement / E&PS, located in West Chester, Pennsylvania; Raritan, New Jersey; Palm Beach Gardens, Florida; or Warsaw, Poland.
Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Job Overview
The Sr. Manager, Procurement / E&PS is responsible for leading procurement strategy and execution for Engineering & Property Services (E&PS) at DePuy Synthes. This role ensures effective sourcing, supplier management, and cost optimization for facilities, capital projects, engineering services, and site‑based operations. The position plays a critical role in enabling business continuity, operational excellence, and long‑term value creation through strong supplier partnerships and disciplined procurement practices, particularly during a period of organizational transformation.
Job Description Summary
The Director, Digital Customer Solutions and Channels is a high impact role within the DePuy Synthes Supply Chain organization that leads the team responsible for the deployment of our digital solution platforms (Advance Case Management & eSIMS), management of our digital order channels (EDI, GHX, JJCC/DOS), and is the process owner for US customer service telephony and CRM processes. These solutions and channels drive a differentiated experience that delivers operational, commercial, and customer benefits. This director will be a key technical and strategic leader responsible for the growth and success of these digital capabilities.
Key Responsibilities
- Lead procurement strategy and execution for Engineering & Property Services, including facilities management, capital projects, maintenance, and engineering services.
- Partner closely with E&PS, Operations, Finance, and Site Leadership to align procurement strategies with business and operational priorities.
- Drive sourcing initiatives, contract negotiations, and supplier selection to achieve cost, quality, and service objectives.
- Manage supplier performance, governance, and risk for critical E&PS vendors and service providers.
- Ensure compliance with procurement policies, financial controls, and regulatory requirements.
- Lead and develop a high‑performing procurement team, fostering accountability, collaboration, and continuous improvement.
- Identify opportunities for process optimization, standardization, and value creation across E&PS spend categories.
- Support site expansions, capital investments, and transformation initiatives through effective procurement planning and execution.
- Lead and support digital solution deployment and day-to-day management of digital order channels, telephony, and CRM tools where applicable to E&PS operations.
- Define and measure KPIs for solutions and channels; utilize data analytics to identify improvement areas and optimize channel and product performance.
- Drive vendor and partner relationships for digital and service providers and manage related budgets.
- Facilitate cross-functional collaboration with Commercial, Legal, Compliance, Data Science, and Commercial Operations to inform solution strategies and integrations.
Where required to be managed locally:
- Document handling: Print, stamp/seal, mail/ship, distribute, and route documents for wet signatures.
- Records management: Store/archive/retrieve HR documents; fulfill requests; coordinate offsite storage; scan and name for Veeva.
- Compliance/admin: Upload/submit filings; print and hand-deliver to agencies; support audits and onsite audit coordination.
Qualifications
Education:
- Bachelor’s degree required in Supply Chain, Engineering, Business Administration, Finance, or a related field.
- MBA or other advanced degree preferred.
Experience and Skills:
Required:
- Typically 8–10 years of progressive experience in procurement, sourcing, supply chain, or operations roles.
- Demonstrated experience managing procurement for facilities, engineering services, or capital projects.
- Strong contract negotiation, supplier management, and cost‑optimization skills.
- Proven ability to partner effectively with technical, operational, and financial stakeholders.
- Experience leading teams in a matrixed or multinational organization.
- A minimum of 10+ years working experience in Sales, Marketing, Supply Chain, Finance, Digital Health, IT, or Engineering is applicable.
- 8+ years of healthcare industry experience is required.
- 5+ years of people management experience with direct reports is required.
- Strong collaboration, partnering, and negotiation skills.
- Strong written and verbal communication skills.
- Ability to work independently with a strong and flexible work ethic.
- Excellent planning and organizing skills.
Preferred:
- Experience in medical devices, life sciences, manufacturing, or other highly regulated industries.
- Experience supporting large manufacturing or distribution sites.
- Exposure to global procurement frameworks and governance models.
- Experience supporting organizational transformations, site expansions, or capital investment programs.
- Professional certification such as CPSM, CIPS, or equivalent.
- Demonstrated ability to recruit, develop, manage, and coach associates.
- Experience managing cross-functional teams/projects/initiatives.
- Knowledge of orthopedic products preferred.
Other:
- Languages: Fluent in English required.
- Travel: Up to 20% domestic travel.
- Certifications: Procurement or Supply Chain certifications preferred.
- Union: Not applicable.
- Driver’s License: Valid driver’s license required.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
#LI-Hybrid
#DePuySynthesCareers
Required Skills:
Preferred Skills:
Continuous Improvement, Customer Centricity, Customer Relationship Management (CRM), Customer Retentions, Customer Satisfaction, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Developing Others, Emotional Intelligence, Fact-Based Decision Making, Inclusive Leadership, Leadership, Performance Measurement, Process OptimizationThe anticipated base pay range for this position is :
$150,000.00 - $258,750.00Additional Description for Pay Transparency:
Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
Johnson & Johnson Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Johnson & Johnson and has not been reviewed or approved by Johnson & Johnson.
-
Healthcare Strength — Healthcare coverage is characterized as comprehensive across medical, dental, and vision, with added supports like onsite clinics, fitness centers, and Employee Assistance resources. Mental-health services and wellbeing reimbursements are also described as meaningful components of the overall package.
-
Retirement Support — Retirement offerings are portrayed as a major differentiator, combining a 401(k) with employer matching and an employer-funded pension plan. Stock options and other long-term financial supports are also positioned as part of the broader rewards mix.
-
Parental & Family Support — Family-related benefits are presented as notably strong, including paid parental leave for all new parents and additional leave types for caregiving and bereavement. Financial assistance for adoption, fertility treatment, and surrogacy is highlighted as a significant support.
Johnson & Johnson Insights
Similar Jobs
What We Do
Profound Change Requires Boldness. Johnson & Johnson is the largest and most broadly based healthcare company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Teams from J&J’s consumer business are creating digital tools to help people track the health of their skin. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world. Social Media Community Guidelines: http://www.jnj.com/social-media-community-guidelines
