Director of DevOps

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

The Director of DevOps will serve as the strategic and operational leader responsible for shaping the future of our cloud infrastructure and security posture. This role is central to enabling engineering velocity and ensuring the resilience, scalability, and security of the systems that power our business. As a key member of the engineering leadership team, the Director of DevOps will define and execute a multi-year vision that aligns platform capabilities with company objectives, ensuring that our infrastructure empowers rapid innovation while maintaining the highest standards of reliability and protection.

This leader will oversee the design, evolution, and day-to-day stewardship of our AWS environments, including compute, networking, storage, container orchestration, and core runtime services. By driving adoption of best practices in observability, performance optimization, infrastructure-as-code, and resilience engineering, the Director of DevOps will elevate our operational maturity and ensure that our systems consistently meet or exceed expected performance and reliability outcomes.Security is a foundational pillar of this role.

The Director will help the organization maintain compliance with industry standards, reduce risk exposure, and cultivate a culture where secure design and implementation are embedded into every build and deployment. They will establish and scale a DevSecOps practice that integrates automated security controls, continuous vulnerability scanning, secure-by-default workflows, secrets management, and dependency hygiene into the development lifecycle.Through strong leadership and cross-functional collaboration, the Director of DevOps will help position the company to scale confidently, reduce operational friction, and ensure that our infrastructure remains a durable competitive advantage as the business grows.

What you do each day:

• Lead the strategy, roadmap, and execution for DevOps, cloud infrastructure, reliability, and security automation across the organization.
• Oversee the architecture, scalability, and operational health of AWS-based infrastructure, including compute, networking, storage, and Kubernetes environments.
• Drive continuous improvements in reliability, performance, and fault tolerance through resilience engineering, observability enhancements, and data-driven system tuning.
• Implement and maintain Infrastructure-as-Code practices—primarily Terraform—to support consistent, automated provisioning and configuration.
• Build and mature DevSecOps capabilities including vulnerability management, secrets management, dependency scanning, and secure configuration baselines.
• Partner with Security and Compliance teams to meet and maintain standards such as SOC2 and other relevant frameworks.
• Lead effective incident management and post-incident review processes while fostering a culture of operational excellence and blameless learning.
• Manage cloud cost visibility, forecasting, and optimization to ensure responsible and efficient use of AWS resources.
• Mentor and grow a high-performing DevOps team, fostering strong collaboration, accountability, and continuous improvement.
• Collaborate closely with engineering leadership to align infrastructure and security priorities with broader product and company goals.

Qualifications:

• 10+ years of experience in DevOps, cloud infrastructure, platform engineering, or related roles.
• 5+ years of engineering leadership experience managing DevOps or infrastructure teams.
• Deep expertise with AWS services, architectures, and operational best practices.
• Strong knowledge of Kubernetes, container orchestration, and cloud-native runtime environments.
• Proven track record implementing DevSecOps practices, including vulnerability management, secrets management, and secure configuration standards.
• Experience running large-scale, high-availability production systems with a focus on reliability and performance.
• Strong understanding of PCI or other relevant compliance frameworks.
• Excellent communication skills with the ability to influence stakeholders across engineering and business teams.
• Strong scripting or programming abilities (Python, Go, Bash, etc.).

What will help you succeed:

• A passion for automation, simplification, and reducing operational toil across engineering teams.
• A commitment to security-first thinking without slowing down innovation.
• A drive to create developer-friendly infrastructure that empowers teams to move faster with confidence.
• A data-driven approach to decisions, prioritization, and measuring success.
• A leadership style centered on clarity, ownership, and continuous improvement.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-REMOTE

This role is open to candidates and the expected salary range for this role is $165,000 - $195,000+10% bonus. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.