Job Description:
Director, Design Strategy (Hybrid - Boston, NH or RI)
The Role
As a member of the Enterprise Design Strategy team, you will contribute to Fidelity’s future growth using human-centered design to understand customers, generate new offerings and rapidly experiment with new ideas. Your work will include designing and conducting user research, identifying insights and opportunity areas, leading ideation, and testing through prototypes. You will dig into challenging, ambiguous, human-centered problems that you might not immediately associate with the investment world, but are on the forefront of where finance, technology, work, health, and data intersect.
The Expertise and Skills You Bring
- Master’s degree in design or business, AND/OR 5-10+ years of experience in Design Research / Design Strategy / Experience Strategy
- Background working on multiple projects at a design or innovation firm
- Ability to lead a multidisciplinary cross-disciplinary team through the human-centered design process
- Ability to navigate a complex organization and manage stakeholder relationships
- Research chops—ability to design and execute qualitative research using a number of methods based on project goals and timelines
- Synthesis expertise—ability to get to the “so what,” actionable insights, key frameworks, and opportunity areas from research so the whole team can move forward
- Ability to translate opportunities to ideas—guiding the team through ideation, concept development, testing and iteration
- Excellent communication skills
- Bonus points for experience working within a highly-regulated industry (e.g. health care, financial services)
The Team
Enterprise Design Strategy is an internal innovation group which partners with business units across Fidelity. We bring expertise in design research, strategic innovation, ideation, and UX design to create new products and solutions for our clients and prospects. We tackle early-stage opportunity areas—such as how to help immigrants establish themselves in the U.S. financial system—and improve customer experiences using human-centered design and business analysis. This group formed at Fidelity in 2005 and has strong executive support; our projects often read out to the CEO and Chairman of Fidelity Investments.
At Fidelity, you will have the chance to work with teammates from leading schools and design firms. Team members say they love working here because they can sink their teeth into tricky problems, have work/life balance, and continue to hone their craft in a collaborative and supportive environment.
Certifications:
Category:Information Technology
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
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What We Do
At Fidelity, our goal is to make financial expertise broadly accessible and effective in helping people live the lives they want. We do this by focusing on a diverse set of customers: - from 23 million people investing their life savings, to 20,000 businesses managing their employee benefits to 10,000 advisors needing innovative technology to invest their clients’ money. We offer investment management, retirement planning, portfolio guidance, brokerage, and many other financial products.
Privately held for nearly 70 years, we’ve always believed by providing investors with access to the information and expertise, we can help them achieve better results. That’s been our approach- innovative yet personal, compassionate yet responsible, grounded by a tireless work ethic—it is the heart of the Fidelity way.
