- Lead, mentor, and scale high-performing teams across software engineering, DevOps, and infrastructure operations.
- Establish and enforce engineering best practices, including coding standards, CI/CD pipelines, and release management frameworks.
- Drive architecture governance, performance optimization, and innovation across products and platforms.
- Oversee capacity planning, workforce strategy, and talent development, ensuring teams are equipped to meet growth objectives.
- Design and continuously improve operational frameworks focused on reliability, scalability, cost efficiency, and service resilience.
- Oversee cloud infrastructure environments (AWS, Azure, GCP, or hybrid), emphasizing automation, observability, and security.
- Lead SLA governance, incident management, and root cause analysis, applying ITIL, Lean, or Agile Operations practices.
- Implement and monitor performance dashboards, KPIs, and SLOs to drive predictability and service excellence.
- Build and maintain executive-level relationships with key customers and strategic partners.
- Serve as the primary escalation point, ensuring rapid resolution and clear communication during critical incidents.
- Partner with Sales, Product, and Customer Success to identify growth opportunities and deliver value-driven outcomes.
- Ensure service delivery excellence, contract compliance, and successful renewal strategies.
- Own budgeting, financial planning, and cost optimization, ensuring efficient allocation of engineering and operational resources.
- Align technology roadmaps with business strategies to maximize ROI and long-term scalability.
- Contribute to executive decision-making, risk management, and strategic planning initiatives.
- Champion digital transformation, automation, and innovation to continuously modernize operations.
- Education: Bachelor’s or master’s degree in computer science, Engineering, or a related field (MBA preferred).
- Experience: 15+ years in progressively senior roles across engineering, operations, and client facing leadership, ideally within SaaS, cloud, or technology-driven environments.
- Proven success leading cross-functional teams and managing large-scale, multi-million-dollar
- delivery portfolios.
- Cloud platforms (AWS, Azure, GCP)
- DevOps and CI/CD ecosystems
- Microservices and distributed architectures
- Enterprise application delivery
- Demonstrated ability to improve operational KPIs, scale teams, and maintain high levels of customer satisfaction.
- Exceptional communication, stakeholder management, and executive presentation skills.
- Strategic Thinking & Business Acumen
- Technical Leadership & Architecture Oversight
- Operational Excellence & Process Optimization
- Client Engagement & Relationship Management
- Financial Management & Cost Optimization
- Cross-Functional Leadership & Collaboration
Skills Required
- Bachelor's or Master's degree in Computer Science, Engineering, or related field
- MBA
- 15+ years of progressively senior experience in engineering, operations, and client-facing leadership
- Proven success leading cross-functional teams and managing large-scale, multi-million-dollar delivery portfolios
- Experience in SaaS, cloud, or technology-driven environments
- Strong technical expertise with cloud platforms (AWS, Azure, GCP)
- Hands-on knowledge of DevOps practices and CI/CD ecosystems
- Experience with microservices and distributed architectures
- Experience in enterprise application delivery and release management
- Experience with incident management, SLA governance, root cause analysis, and ITIL/Lean/Agile operations practices
- Exceptional communication, stakeholder management, and executive presentation skills
What We Do
@TechBlocks we power the software defined industries (SDI) of today and tomorrow. We are a software engineering and consulting firm. We build modern digital value chains and businesses reimagined to create frictionless experiences for innovative monetization methods and drive unforeseen efficiencies. We are known to build world class custom platforms and products that are cloud native for some of the worlds largest brands. We are the go to technology partners for born in digital businesses that grew with us from "Concept to Commercialization" and have revenues between $100M - $10B. We help modern businesses transition just from a technology outsourcing mentality to help create globally distributed digital COEs and mature them. Our converged COEs that we create in partnership with our clients help power software factories that are extremely dynamic. We have created modern digital COEs and factories that are created with a single minded goal to future proof our clients businesses. Everything we do is centred around two philosophies and practices - Design Thinking and Lean Engineering. Whether it is building digital commerce platforms, marketplace for worlds largest retailers or smart utilities applications and products or digital health products/platforms that power wearables, patches or devices across healthcare landscape; we do it all with speed and sophistication that is unmatched in the industry
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