At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
As the Senior Manager of Dealership Success - AI, you will lead our Dealership Success Managers across the East Coast and help drive adoption, retention, and growth across our dealership customer base. You will be responsible for managing a high-performing team of approximately 10 team members across regional territories, coaching them to deliver measurable customer outcomes and strong business results.
This role is highly customer-facing, technically oriented, and built for someone who can lead through ambiguity, move fast, and inspire a team to do their best work. You should be deeply curious about AI, comfortable with complexity, and able to balance strategy, execution, and hands-on problem solving. This is a travel-heavy role, with approximately 50% travel across the East Coast to support customers, coach the team, and drive outcomes in the market.
The ideal candidate will be based in Chicago, New York, Washington DC, or Atlanta.
What you will be doing:- Lead, coach, and develop a team of Dealership Success Managers across East Coast regional territories
- Drive retention, adoption, expansion, and overall customer success across the dealership portfolio
- Set clear performance expectations and hold the team accountable to results
- Partner closely with internal teams to ensure a consistent and high-quality customer experience
- Build trusted relationships with dealership leaders and executive stakeholders
- Use technical understanding to help customers and teams adopt Podium’s AI solutions effectively
- Translate customer goals into action plans that create measurable value and business impact
- Support team members in navigating complex customer situations, escalations, and renewal opportunities
- Drive operational rigor across the team through planning, coaching, and execution
- Travel regularly to support customers, field activity, and team development
- 10+ years of relevant experience in customer success, account management, services, consulting, or a related field
- Proven experience managing teams and delivering strong business results
- Strong customer-facing communication and relationship-building skills
- Technical aptitude and the ability to quickly learn new products, systems, and workflows
- Experience working in or around dealerships, automotive, SaaS, or other complex B2B environments
- A genuine curiosity about AI and how it can improve customer outcomes
- Comfort operating in ambiguity and solving problems without a perfect playbook
- Strong leadership presence, grit, and a bias toward action
- Ability to balance strategic thinking with hands-on execution
- Demonstrated ability to influence, coach, and drive accountability across a team
Benefits
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.
Skills Required
- 10+ years of relevant experience in customer success, account management, services, consulting, or related field
- Proven experience managing teams and delivering strong business results
- Strong customer-facing communication and relationship-building skills
- Technical aptitude and ability to quickly learn new products, systems, and workflows
- Experience working in or around dealerships, automotive, SaaS, or other complex B2B environments
- Genuine curiosity about AI and how it can improve customer outcomes
- Comfort operating in ambiguity and solving problems without a perfect playbook
- Strong leadership presence, grit, and a bias toward action
- Ability to balance strategic thinking with hands-on execution
- Demonstrated ability to influence, coach, and drive accountability across a team
- Willingness and ability to travel approximately 50% across the East Coast
- Ideal candidate based in Chicago, New York, Washington DC, or Atlanta
Podium Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Podium and has not been reviewed or approved by Podium.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, vision, and related options such as HSA/FSA, life/disability, and mental-health support. Feedback suggests this core package is a consistent strength.
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Leave & Time Off Breadth — Time off is described as flexible, with policies like flexible or unlimited PTO alongside paid holidays and sick leave. Feedback suggests this area is broadly viewed positively.
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Flexible Benefits — Flexible or remote work options are available depending on role, and on‑site perks such as free snacks or lunches are highlighted. Feedback suggests these options enhance day‑to‑day flexibility and convenience.
Podium Insights
What We Do
Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint. With Podium, you can message your leads and customers, get reviews and feedback, and communicate easily with your team, all in one easy-to-use inbox. It powers the conversations that matter most to your business, putting you miles ahead of the competition.
