Description
POSITION SUMMARY
This position is an in-office role and requires to be based near one of our locations as well as being comfortable with 50% travel time: Phoenix, Arizona; Tucker, Georgia; Pearland, Texas; or Dayton, New Jersey.
The Director of AMS Dealer Store Operations is responsible for the overall performance, profitability, and operational execution of all AMS retail Wheelchair Accessible Vehicle dealer locations. This position provides direct leadership to General Managers and is accountable for achieving unit sales, gross profit, service revenue, F&I penetration, rental growth, customer experience, consolidated AMS profitability, and all other business metrics.
Requirements
ESSENTIAL FUNCTIONS
• Lead, coach, and develop AMS General Managers
• Own consolidated AMS financial key performance indicators
• Conduct monthly business reviews and corrective action planning
• Drive sales, margin, F&I, service, rental, and customer satisfaction goals
• Implement and enforce operating procedures across all AMS locations
• Improve CRM utilization, response times, and conversion rates
• Lead recruiting, succession planning, and talent development
• Drive local influencer relationships and community marketing initiatives
• Optimize inventory mix, turns, and aged inventory
• Ensure compliance with AMS & Vantage Mobility company policies and safety standards
REQUIRED QUALIFICATIONS
• 10+ years of automotive, mobility, retail, or multi-location leadership experience
• Strong P&L management experience
• Proven track record improving operational performance
• Strong leadership and coaching skills
•Multi-location retail dealer operations experience
PREFERRED QUALIFICATIONS
• Mobility industry experience
• Automotive dealership leadership experience
KNOWLEDGE, SKILLS, AND ABILITIES
• Financial analysis and operational planning
• Change management and team development
• CRM and KPI management
• Strong communication and problem-solving skills
PHYSICAL DEMANDS
Regular travel between AMS locations. Ability to perform normal office and retail leadership functions.
WORK ENVIRONMENT
Office, retail showroom, service, and production environments with regular travel.
SAFETY-SENSITIVE POSITION
This position is designated as safety-sensitive. Employees must comply with all OSHA requirements and company safety policies and procedures.
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT
Vantage Mobility is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process.
DISCLAIMER
This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may change at any time based on business needs.
Skills Required
- Based near one of specified locations and comfortable with 50% travel
- 10+ years automotive, mobility, retail, or multi-location leadership experience
- Multi-location retail dealer operations experience
- Strong P&L management experience
- Proven track record improving operational performance
- Strong leadership and coaching skills
- CRM and KPI management experience (utilization, response, conversion)
- Compliance with company policies, OSHA and safety standards
- Mobility industry experience
- Automotive dealership leadership experience
What We Do
VMI is a leading manufacturer in the accessibility industry and is well known for its premium, in-floor ramp product, and other industry-first innovations. VMI is a pioneer in innovation, having introduced the first side-entry wheelchair-accessible ramps over 30 years ago, and continues to develop meaningful features that are fueled by customer feedback and insights. VMI partners with leading automotive companies such as Toyota, Chrysler and Honda to make the best minivans accessible for wheelchair users or caregivers.
