ServiceTitan is on a mission to power the trades. Our platform enables home and commercial service businesses to operate more efficiently, grow revenue, and deliver exceptional customer experiences. As the leading software platform in our category, we are building the operating system for the trades—and we are still in the early innings of that journey.
The RoleWe are seeking a Director of Deal Desk to lead and scale the Deal Desk function at ServiceTitan.
This role operates at the center of our go-to-market organization, partnering closely with Sales, Finance, Legal, Pricing and Packaging, and Revenue Operations to structure, optimize, and execute complex commercial agreements. The Director will play a critical role in accelerating deal velocity while ensuring alignment with pricing strategy, margin targets, and revenue recognition requirements.
This is a highly visible leadership position that requires strong business judgment, cross-functional influence, and operational rigor. The ideal candidate will bring both strategic perspective and hands-on execution, with a focus on building scalable processes across the quote-to-cash and order management lifecycle.What you'll do:Deal Strategy & Execution
Partner with Sales leadership on complex, high-value, and non-standard transactions
Structure agreements that balance customer value with long-term company economics
Serve as a key escalation point for pricing, discounting, and contractual considerations
Pricing, Discounting & Governance
Develop and enforce pricing and discounting frameworks aligned to company objectives
Establish clear approval guidelines and governance models
Ensure consistency, transparency, and compliance across all deal structures
Order Management & Quote-to-Cash Excellence
Ensure seamless translation of closed deals into orders, billing, and revenue recognition
Partner closely with Accounting to uphold ASC 606 compliance and revenue integrity
Lead enhancements to order management processes and systems
Drive alignment across CPQ, CRM, and downstream financial platforms
Cross-Functional Leadership
Act as a strategic partner to Sales, Finance, Legal, Revenue Operations, Pricing and Packaging, Corporate Engineering, and Product teams
Facilitate efficient and well-informed decision-making across stakeholders
Partner closely with the Chief Accounting Officer on risk management, compliance, and scalability
Operational Effectiveness
Design and implement processes that improve deal velocity while maintaining control
Identify inefficiencies and drive continuous improvement across the deal lifecycle
Leverage data and analytics to inform pricing strategy, discount trends, and deal performance
Team Leadership
Build, develop, and lead a high-performing Deal Desk team
Establish clear performance expectations, KPIs, and career development paths
Foster a culture of accountability, collaboration, and operational excellence
10+ years of experience in Deal Desk, Revenue Operations, Finance, or Sales Operations within a high-growth SaaS environment
Demonstrated success supporting complex, multi-element SaaS transactions
Strong expertise in order management and quote-to-cash processes
Deep understanding of pricing strategy, discounting, and contract structuring
Solid knowledge of revenue recognition principles (ASC 606)
Experience partnering closely with Accounting and CAO organizations
Hands-on experience with CPQ (Salesforce CPQ preferred), CRM, and billing systems
Strong financial acumen with the ability to assess deal-level impact on company performance
Proven ability to influence senior stakeholders and drive cross-functional alignment
Experience in vertical SaaS and/or SMB and mid-market segments
Background in Accounting, Finance, Consulting, or Investment Banking
Experience building or scaling Deal Desk functions in a high-growth environment
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
Use of AI Technology:
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation.The expected salary range for this role for candidates residing in the United States is between $185,300 USD - $247,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.Skills Required
- 10+ years of experience in Deal Desk, Revenue Operations, Finance, or Sales Operations
- Demonstrated success supporting complex, multi-element SaaS transactions
- Strong expertise in order management and quote-to-cash processes
- Deep understanding of pricing strategy, discounting, and contract structuring
- Solid knowledge of revenue recognition principles (ASC 606)
- Experience partnering closely with Accounting and CAO organizations
- Hands-on experience with CPQ (Salesforce CPQ preferred), CRM, and billing systems
- Strong financial acumen with ability to assess deal-level impact on company performance
- Proven ability to influence senior stakeholders
ServiceTitan Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ServiceTitan and has not been reviewed or approved by ServiceTitan.
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Healthcare Strength — Healthcare coverage is positioned as a major strength, with multiple plan features emphasizing broad medical, dental, and vision support plus telehealth-style access. Additional elements like HSA/FSA options and employer contributions reinforce perceived value beyond base pay.
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Parental & Family Support — Parental leave and family-forming support appear notably robust, with repeated references to paid leave and meaningful adoption/fertility assistance. The package is described as supportive across different family paths, though specifics can vary by plan and location.
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Fair & Transparent Compensation — Compensation is portrayed as generally competitive in several functions, particularly in engineering and experienced roles, contributing to an overall sense of being paid fairly. Equity and bonus components are also described as meaningful parts of total rewards for many roles.
ServiceTitan Insights
What We Do
ServiceTitan is the world’s leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses and aim to democratize the power of technology. The trades industry approaches $800B in North America alone and was significantly underserved by traditional software industry leaders prior to ServiceTitan’s entrance to the market. Today, ServiceTitan powers the businesses of more than 5,000 customers, is backed by the world’s leading venture capitalists, and continues to target triple-digit growth annually. ServiceTitan unlocks for small business, the tools and support that big business has enjoyed for decades; helping everyday entrepreneurs run and grow their businesses so they can build better lives for themselves and their families.
Why Work With Us
Not only do we change the lives of our customers, but we strive to create an environment full of opportunities that will change the lives of our employees. We are committed to giving extraordinary talent, extraordinary opportunity, and we prioritize investing in Titans, through a suite of benefits, learning and growth opportunities, and more.
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