Overview
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
The Data Privacy Senior Group Manager leads multiple teams of senior privacy professionals.
Role Overview
This is a strategic, execution-focused leadership role responsible for leading a globally distributed team from our strategic Belfast site. You will drive end-to-end global transfer clearance delivery across a complex, multi-regulatory environment.
Operating at the intersection of data, technology, and regulation, you will be a key leader in the global organization, responsible for translating diverse regulatory requirements into practical, scalable execution models. Your global team will ensure compliant data flows are delivered consistently, predictably, and at speed. This is a hands-on leadership role accountable for delivery outcomes and the development of a high-performing global team.
Key Responsibilities
Global Team Leadership & Execution Excellence
- Lead, build, and mentor a high-performing, globally distributed execution team, fostering a culture of accountability, ownership, and delivery discipline.
- Drive the end-to-end global transfer clearance execution across privacy, bank secrecy, data localization, outsourcing, and related regulatory domains.
- Manage the full lifecycle from intake through approval and audit readiness, ensuring adherence to a 15-business-day operating model across all regions.
- Actively manage the global team's throughput, backlog, and cycle time—identifying and removing bottlenecks to ensure predictable, high-quality delivery worldwide.
- Lead across a highly matrixed global environment, aligning Business, Technology, Legal, Compliance, and Risk stakeholders to achieve shared outcomes.
- Establish and report on key global metrics (SLA adherence, cycle time, throughput, backlog) to provide strong execution visibility and drive a continuous improvement agenda.
Transformation, Simplification & Scale
- Drive the implementation of global transformation initiatives to simplify processes, standardize workflows, and improve operating efficiency across the function.
- Champion the elimination of fragmentation and manual intervention by building scalable, globally consistent execution models.
Regulatory & Compliance Execution (Hands-On)
- Serve as a senior subject matter expert on global data transfer frameworks, including privacy, localization, bank secrecy, and outsourcing requirements.
- Translate complex regulatory expectations into clear workflows, robust control frameworks, and system-embedded decisioning for your global team.
- Drive the practical operationalization of regulatory requirements, designing and implementing solutions that enable compliant data flows in real-world environments.
- Ensure all processes are compliant by design, consistently executed, and audit-ready across all jurisdictions.
- Apply expert judgment to make fast, practical, and risk-balanced decisions with global impact.
Technology, Automation & AI Enablement
- Champion the integration of AI-assisted screening to accelerate intake and early-stage assessment across the global team.
- Drive the adoption of agentic AI across the broader workflow, including decision support, workflow orchestration, and rule execution.
- Partner closely with Technology to scale automation and build intelligent, data-driven execution capabilities.
- Enable regulatory requirements to be embedded into systems, tooling, and automated workflows.
Stakeholder Leadership
- Build and maintain strong relationships with senior stakeholders globally, acting as a key leader for the global data transfer function.
- Influence and drive alignment from discussion to decision to execution, ensuring your global team's contribution is visible and impactful.
- Maintain a strong executive presence with the ability to challenge, align, and deliver outcomes at pace.
Qualifications & Experience
- Significant progressive experience in regulatory, compliance, data governance, legal, or operational delivery roles within large-scale, global institutions.
- Experience from management consulting with a focus on regulatory transformation or large-scale program delivery is highly desirable.
- Significant Proven years leading significant transformation and process simplification initiatives, with a portfolio of demonstrated, measurable impact.
- Professional certifications in privacy (e.g., CIPP, CIPT) or audit (e.g., CISA, CIA) are highly preferred.
Execution & Leadership
- Extensive experience in people management and leadership, with a proven ability to build, mentor, and develop high-performing, globally distributed teams.
- A strong execution-first mindset with a proven track record of delivering complex global programs at scale.
- Ability to operate effectively in high-pressure, matrixed environments, driving momentum and resolving blockers with urgency.
Regulatory & Compliance Depth (Critical)
- Deep, hands-on experience operationalizing complex regulatory frameworks beyond simple policy interpretation.
- Demonstrated ability to design and implement practical, scalable solutions that enable compliant data flows in a regulated environment.
Technology & Innovation Orientation
- Strong partnership with engineering and business teams, with experience leveraging automation, AI-driven workflows, and scalable platforms to solve business problems.
- A thorough understanding of how to embed regulatory requirements into systems and operational processes.
Stakeholder Influence
- Exceptional communication and executive presence, with the ability to influence globally and drive decisions into execution.
Education
- Bachelor's/University degree required.
- Master's degree or advanced professional certification is highly preferred.
What we’ll provide you
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Visit our Global Benefits page to learn more.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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Job Family Group: Data Governance------------------------------------------------------
Job Family:Data Privacy & Data Transfers------------------------------------------------------
Time Type:Full time------------------------------------------------------
Most Relevant Skills Controls Management, Digital Skills (Including AI), Escalation Management, Laws and Regulations, Policy, Procedure, and Regulation, Process Execution, Program Management, Regulatory Management, Risk Management Culture, Risk Management Lifecycle.------------------------------------------------------
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- Significant progressive experience in regulatory, compliance, data governance, legal, or operational delivery roles within large-scale global institutions
- Extensive experience in people management and building high-performing, globally distributed teams
- Proven track record leading transformation and process simplification initiatives with measurable impact
- Deep, hands-on experience operationalizing complex data transfer and regulatory frameworks (privacy, localization, bank secrecy, outsourcing)
- Bachelor's/University degree
- Professional certifications in privacy (CIPP, CIPT) or audit (CISA, CIA)
- Experience from management consulting focused on regulatory transformation or large-scale program delivery
- Experience leveraging automation, AI-driven workflows, and scalable platforms to embed regulatory requirements into systems
- Strong executive presence, exceptional communication, stakeholder influence and ability to drive decisions into execution
- Ability to operate effectively in high-pressure, matrixed environments and make risk-balanced operational decisions
- Master's degree or advanced professional certification
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
