Our Opportunity:
At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That’s why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
As part of our fast-growing Sponsored Ads team, we are looking for a Director, Data Science to lead a team of machine learning engineers dedicated to improving the customer experience for pet parents and optimizing the advertiser experience through the Chewy Ads platform. This leader will drive the overall Ads science strategy, influencing high-impact initiatives across Chewy’s advertising landscape.
In this role, you’ll join Chewy’s core leadership team, crafting technical strategy across onsite and offsite advertising, search and discovery, relevance and ranking, prediction, and auction for sponsored products! You'll leverage machine learning and deep-learning models to optimize product selection, relevance, ranking, click-through prediction, auction dynamics, keyword recommendations, campaign optimization, and other data-driven initiatives. Your work will span all stages of model development, directly impacting millions of customers who shop for their pets on Chewy.
What you'll do:
- Develop and deploy machine learning and data science solutions to simplify shopping for pet parents, enhance product reach, and create an ideal ecosystem for shoppers, brands, and Chewy.
- Collaborate with Product and Engineering leaders to enhance selection, ranking, relevance, deal offerings, click-through prediction, dynamic bidding, and auction algorithms for Chewy’s advertising solutions.
- Lead end-to-end model development, from ideation to experimentation and production, to improve product offerings and expand applied science capabilities.
- Publish research in leading ML/AI/advertising conferences, solving large-scale challenges through innovative modeling.
- Set high standards for model performance, establish best practices for applied science implementation, and mentor junior scientists.
- Deploy solutions at Chewy’s scale to increase customer engagement and value for pet parents.
- Communicate proposals and findings clearly to Chewy Senior Leadership and business partners with varying technical knowledge, sharing insights and actionable recommendations.
What You'll Need:
- Advanced degree (M.S., PhD, or equivalent experience) in fields such as Search and Recommendation Systems, Personalization, Audience Management, Operations Research, Statistics, Applied Mathematics, Data Science, or related areas, or 10+ years’ experience in designing large-scale optimization and machine learning solutions..
- Strong expertise in advanced mathematics and data science methodologies.
- Experience building and optimizing distributed pipelines.
- Proficiency in various modeling techniques, including Predictive Models (Time Series, Regression), Linear Programming, Classification, Search, Ranking, Personalization, dynamic auctions, audience management, large-scale embeddings, and LLM/generative AI.
- Ability to translate complex data sets and research into clear, actionable business insights.
Bonus:
- E-commerce or retail experience.
- Experience with ML Services in AWS (e.g., SageMaker, Personalize) or equivalent platforms.
Compensation & Benefits:
Our salary range for a Director, Data Science position is $188,500.00 - $302,500.00. The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k, an annual bonus potential, new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending
accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
